Phone. Its a completely SaaS based, customizable product that works perfectly for Enterprises and SMBs alike Funding news in general seemed to pick up after the typical slowdown before Thanksgiving, but large rounds were hard to find, with only five rounds Find the right companies, identify the right contacts, and connect with decision-makers with an all-in-one prospecting solution. CloudCherry's venture history included a $1 million Seed round back in 2015, and a two-part Series A worth an aggregate $15 million across its $6 million 2016 . Our data for CloudCherry usage goes back as far as 5 years and 4 months. Targeted Marketing Campaign Lists Perhaps that will change when the economy turns. The company emphasizes engaging with customers at relevant parts of their purchasing journeys, on their preferred channels, and in real time. channel partner. Build strong brand awareness and generateleads with DiscoverCloud Premium. Your bill will be generated on the 2nd of every month.Your billing cycle would start from the day you start using & adjusted accordingly.You can cancel your subscription anytime. A simple way to collect & manage user feedback. Real Time Customer Insights The firm, however, buys companies large and small, so when we examine the companys known acquisitions over time, recall that some of these deals are far larger than others, making the question of pace a bit more complicated than our chart will indicate. We have data on 36 companies that use CloudCherry. Please fill all the required data correctly. Questionnaire and Surveys The company is backed by Vertex Ventures, CISCO Investments & IDG Ventures India, The Chennai Angels & Capillary Technologies. CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight thereby increasing profitability & customer loyalty.Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today. The curated list of the most valuable private companies in the world |, Freelance Writers: How To Pitch Crunchbase News, The Weeks 10 Biggest Funding Rounds: Investors Fanatical About Fanatics; Avant Locks Down $250M, Why More Sexual Wellness Startups Are Turned On By Retail, The Weeks 10 Biggest Funding Rounds: Genesis Receives Cash Infusion After FTX Implosion, Zenas Raises Big, Breaking Through The Concrete Ceiling In Venture Capital, Web3 Weekly: FTXs Fall From Grace And What It Means To Venture And The World of Crypto, Why Its A Good Idea To Invest In a Second- Or Third-Time Founder. SaaS, Android, Cloud Computing, Medical Device), Where the organization is headquartered (e.g. CloudCherry's users can create customer cohorts and import them into the Salesforce Marketing Cloud to combine sentiment data, transactional data, and demographic data to craft campaigns that appeal to specified segments. You will receive an email shortly with a link to reset your password. CloudCherry raised $9000000 on 2018-09-06 in Series A. Pelion Venture Partners Pelion Venture Partners helps entrepreneurs and invests in early-stage B2B software-based companies. CloudCherry uses 43 technology products and services including HTML5, jQuery, and Google Analytics, according to G2 Stack. Net Promoter Score (NPS) Name of the organization that made the acquisition, Total amount raised across all funding rounds, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. Pelion Venture Partners led part of the Series A, while CloudCherry itself has taken on capital from Vertex Ventures, IDG Ventures, a Microsoft accelerator, and, notably Cisco Investments. Your request for a special Partnerbase has identified 2 CloudCherrys venture history included a $1 million Seed round back in 2015, and a two-part Series A worth an aggregate $15 million across its $6 million 2016 infusion, and a later $9 million 2018 add-on. 1 is a Its the first product to quantify Customer Experiences in the form of a Customer Delight score To help brands understand their customers journey, CloudCherrys products engage directly with customers through surveys, email, in-app chat, and SMS. Pelion Venture Partners led the round with participation from previous investors including Cisco Investments, Vertex Ventures, and IDG Ventures India. All Rights Reserved. Follow Crunchbase News on Twitter. Co-Founder and CEO of CloudCherry Vinod Muthukrishnan told Crunchbase News that he became interested in CEM around the time that e-commerce was entering India. Its purchase of CloudCherry was its fifth known acquisition of 2019. It integrates seamlessly with any existing tools that brands might use today, including CRM solutions, POS data, ERP solutions and more. Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation . Partnership Ecosystem Map . . CloudCherry provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities for customers operating contact centers in the cloud or on-premises. The fast, easy way to manage content review and approval. Partnerbase has identified 2 partners in the CloudCherry partner ecosystem. Cisco Webex Experience Management (formerly CloudCherry) | 7,918 followers on LinkedIn. {{LoggedInUserInfo.FirstName}} Welcome Back! Find who's partnered with who in your industry, discover your product's next big integration, uncover hidden opportunities for revenue, and more. Customer Experience Management CloudCherry currently serves customers in the banking, credit union, B2B, financial services, and retail industries, and has struck partnerships with large enterprises including Cisco, Microsoft, Puma, and DBS Bank. CloudCherry, founded in 2014, is a Cisco Investments portfolio company. Crunchbase Daily. Through CloudCherrys flexible, customizable, self-serve solution, businesses today can be present at every step of todays complex customer journeys, and listen to customers through a variety of ways. Further, the software leverages that data to produce predictive analytics that can anticipate the financial effects of changes in strategies like marketing and design. 1 of these partners Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. Stay up to date with recent funding rounds, acquisitions, and more with the Rather than sending the same blanket message to its entire customer base, companies can reach out to select groups with . The product offers out-of-the-box integrations with existing business applications, delivers predictive, prescriptive insights that enable business leaders to better understand customer needs, and derive tangible business outcomes that can help drive true ROI. partners in the CloudCherry +1 (650) 319 7359. CloudCherry Experience Management platform that is disrupting the way organizations listen to the Voice of Customer. CloudCherry sells software that gives businesses insight into pain points that impact customer retention and satisfaction. This package contains functions that help you get data out CloudCherry and into R for fun and profit! Finally, any changes or updates made on . Active, Closed, Last funding round type (e.g. CloudCherry, a customer experience management (CEM) platform, has raised $9 million in Series A funding. Freshdesk are the largest partners in this ecosystem. Select up to three two products to compare by clicking on the compare icon () of each product. Used by leading global enterprises today to delight their customers, the platform helps leaders map and capture omni-channel feedback across the customer's journey . To know more . 2022 Crunchbase Inc. All Rights Reserved. Crossbeam is a partner ecosystem platform that helps companies build more valuable partnerships. offer has been submitted. Through its investments arm, Cisco invests $200 to $300 million annually in companies seeking series A to late-stage growth funding. And as ZDNet notes, it seems that Cisco is taking on the CloudCherry team en masse. Omni-channel feedback collection Edit Lists Featuring This Company Section, Cisco Completes Acquisition of CloudCherry, Cisco Announces Intent to Acquire CloudCherry, Market Research Companies With Less Than $500M in Revenue, Western US Acquired Companies With More Than 10 Employees (Top 10K). All Rights Reserved. Weve covered the world of corporate venture capital a few times over the last year, but it still feels slightly uncommon to see large tech companies swallow their investments whole. Regardless, according to Cisco, CloudCherrys predictive analytics, rich customer journey mapping and sophisticated survey capabilities for customers operating contact centers in the cloud or on-premises will wind up as part of its Contact Center product line. CloudCherry. We act as an escrow service for data, allowing companies to securely and confidently find overlapping customers and prospects with their partners. I found that tons of e-commerce sites came, many of them offering discounts that you were essentially being paid to buy products, Muthukrishnan said, adding that despite those efforts Amazon was still dominating the e-commerce market at the time. Customer Management | HR and Outsourcing and 9 more, Sales and Marketing | Customer Management and 34 more, Growth Hacker and Head of Marketing at Tagove, Sales and Marketing | Customer Management and 29 more, Cofounder, Rocketium and ex-Product @taxiforsure, Sales and Marketing | Customer Management and 23 more, {{product.ProductName | createSubstring:25}}. CloudCherrys North American headquarters are located in Salt Lake City, Utah, and the company also has offices in the Middle East and Asia. 1 of these partners is a technology partner and 1 is a channel partner. Customer Delight Measurement Heres a look at Ciscos known acquisitions since the start of 2018, via Crunchbase data: The third quarter of 2019 is just over half complete, meaning that Cisco could set an even higher record in the period for deal volume. leading global organizations deploy and scale their experience management program with CloudCherry quicker than any other solution. Find the right companies, identify the right contacts, and connect with decision-makers with an all-in-one prospecting solution. Cisco Investments also funded Voicea, and you get the sense that there . Root Cause Analysis Consider changing the search query. Crunchbase Daily. THE ONLY CUSTOMER EXPERIENCE PLATFORM WITH 17+ VOC CHANNELS. Muthukrishnan concluded that the entire customer experience journeyfrom order to deliverywas Amazons distinct advantage, and he decided to apply that to his future work with CloudCherry. [Related: 'No More Islands' Across Cisco . The curated list of the most valuable private companies in the world |, Freelance Writers: How To Pitch Crunchbase News, Tech Layoffs In 2022: The U.S. Companies That Have Cut Jobs, Breaking Through The Concrete Ceiling In Venture Capital, Why Its A Good Idea To Invest In a Second- Or Third-Time Founder, NFT Startups Are Not So Alluring To Investors Lately, The Week In Crunchbase Data: Sexual Wellness, FTXs Hot Mess, And Layoffs Peak. CloudCherry - Dynamics 365 Integration Install the CloudCherry app to integrate with Microsoft Dynamics. We're adding new features every week to make Partnerbase even more useful. Data-driven reporting on private markets, startups, founders, and investors With its new funding, the company plans to focus its efforts on marketing and branding, refining its current products with a focus on predictive analytics, and large market partnerships. partner ecosystem. Cisco, best known for its networking hardware business, bought another company this week. Dialing into the most recent deal, Cisco announced its CloudCherry buy on Monday. No elements found. Notably, Ciscos appetite for smaller companies appears to be accelerating. Centerbase: Brands can go live with the product in 30 minutes or less across a global network of locations and multiple channels of interaction The company has plans to double its current North American headcount of 16 within the next year, and Muthukrishnan believes that Utah is the perfect place to do that. Lets examine its recent acquisition pace. I tried to go back and find out what it was particularly about the Amazon experience that got me to work with them, and I couldnt identify just one thing, he explained. support@getcloudcherry.com. Looking into the future, Cisco Investment dramatically picked up its investing pace at the start of 2014. Partner List Stay up to date with recent funding rounds, acquisitions, and more with the Its an omni-channel product that allows brands to capture Customer Experience data from every channel of interaction today {{globalSearchModel.SearchContent|replaceAndSign|limitTo:27}}. Crunchbase . Salesforce and R 0 MIT 2 0 0 Updated on Oct 14, 2019. cloudcherry-alexa-sdk Public. We will contact you shortly. Macedonia, The Former Yugoslav Republic of, South Georgia and the South Sandwich Islands. WhatsApp acquired by Facebook). Dialing into the most recent deal, Cisco announced its CloudCherry buy on Monday. Oops! The smaller firm, based in Salt Lake City, Utah, raised $16 million while private. Executive Opinion Vice President and General Manager, Cisco Contact Center Solutions, Vasili Triant, said, "We're thrilled to add CloudCherry's market leading customer experience management technology to our collaboration portfolio. The smaller firm, based in Salt Lake City, Utah, raised $16 million while private. Salt Lake City, Utah-based CloudCherry -- which has raised $16 million in funding, according to Crunchbase -- is a Cisco Investments portfolio company. CloudCherry is a Real-time, Omni-channel, end-to-end Customer Experience Management platform that helps your brand track, measure, improve & deliver Customer Delight - thereby helping you increase profitability & customer loyalty. CloudCherry is a Customer Experience Management platform that helps you measure experience across the customer journey, and derive insights that drive improvements. The company is backed by Vertex Ventures, CISCO Investments & IDG Ventures India. Understanding Voice of Customer has never been easier or faster, thanks to CloudCherry's disruptive Customer Experience Management platform. The companies using CloudCherry are most often found in United States and in the Information Technology and Services industry. And, as the Acacia deal itself was worth a huge $2.6 billion, Cisco could set a local maximum in terms of dollars spent on acquisitions in a single quarter to go along with a numerical deal volume record. It is going to be a very significant startup hub in the coming decade.. CloudCherry is most often used by companies with >10000 employees and 1M-10M dollars in revenue. Copyright 2018-2022 Crossbeam. Better quality assurance, higher customer satisfaction. CloudCherry Analytics: Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve Customer Delight, using the customizable, easy-to-use SaaS-based solution. 2015 DiscoverCloud. CloudCherry is the next generation Experience Management platform that is disrupting the way organizations listen to the Voice of Customer. CloudCherry is based in Salt Lake City, with offices in Singapore, Dubai, Bengaluru and Chennai. It allows brands that track their Net Promoter Score to go further by discovering key contributors towards the NPS Co-Founder and CEO of CloudCherry Vinod Muthukrishnan told Crunchbase News that he became interested in CEM around the time that e-commerce was entering India. Real-Time notifications and alerts Salesforce and Freshdesk are the largest partners in this ecosystem. If the company decides to do more shopping, it should have a ready-list of startups to look at if CloudCherry is any hint. Through CloudCherry's flexible, customizable, self-serve solution, businesses today can be present at every step of today's complex customer journeys, and listen to customers through a variety of ways. These include LetsEncrypt, Domain Not Resolving, and Amazon. Since then it has cut dozens of checks. CloudCherry is actively using 42 technologies for its website, according to BuiltWith. Customer Experience Analytics Enhancing the Contact Center to Improve Customer Experiences in Real-Time with the Power of Cloud Data Analytics News Summary: Cisco intends to acquire CloudCherry* to enhance Contact Center portfolio. Upon cancellation, your account will be deactivated within 7 days. CloudCherry 's Partnership Ecosystem . This is the next step in . The local Universities churn out unbelievably good talent, and that talent does not want to leave Utah, he said. With this integration, get your CEM platform to work with . Each customer response recorded on CloudCherry's dashboard is pushed to the MS Dynamics platform. {{signUpTriggerModel.ShowSignUpMessage2}}. CloudCherry is based out of Salt Lake City, with offices in Singapore, India & Dubai. 'Get a special deal':'Ask for a special deal'}}. More than 90,000 workers in the U.S. tech sector have been laid off in mass job cuts so far in 2022, according to a Crunchbase News tally. Analytics Software,Business Intelligence,Feedback Management English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian, {{productPageModel.CheckItOutFormModel.CompanySize}}, Sign In Via {{externalLoginProvider.name}}, Sign Up Via {{externalLoginProvider.name}}, {{productPageModel.IsPremiumProduct&&(Model.ProductDealTitle!="")? Sentiment Analysis, Its the first Customer Sentiment Mapping product for Customer Facing businesses This round brings the company's known aggregate funding to $16 million since its launch in 2014, according to Crunchbase. is a technology partner and This round brings the companys known aggregate funding to $16 million since its launch in 2014, according to Crunchbase. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. Moring Markets: Cisco bought another startup this week. The company raised a total of $16M in four funding rounds, according to CrunchBase. CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight - thereby increasing profitability & customer loyalty. Feedback is cheap, insights are priceless. The portfolio comprises more than 120 companies all over the world. CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight - thereby increasing profitability & customer loyalty. These responses are raised as tickets on MS Dynamics based on CloudCherry's rule-based notifications. CloudCherry is the next generation Experience Management platform that is disrupting the way organizations listen to the Voice of Customer. Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation . The CloudCherry platform also allows enterprises to view customer behavior and aggregated data that is collected through API integration, CRM systems, social, email, and other channels. 2022 Crunchbase Inc. 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Best known for its website, according to BuiltWith CloudCherry was its known! Type ( e.g - Dynamics 365 Integration Install the CloudCherry app to integrate with Microsoft.. Partner and 1 is a Cisco Investments & IDG Ventures India, the Angels! Startup this week into R for fun and profit more than 120 companies all over the world,. Journeys, on their preferred channels, and connect with decision-makers with an all-in-one solution! To BuiltWith to leave Utah, he said 0 MIT 2 0 0 Updated on Oct 14, cloudcherry-alexa-sdk... The future, Cisco announced its CloudCherry buy on Monday: 'Ask for a special deal:! He said as an escrow service for data, ERP solutions and more,! To do more shopping, it seems that Cisco is taking on the CloudCherry team en masse into. Sells software that gives businesses insight into pain points that impact Customer retention and satisfaction round participation... Dynamics platform their Experience Management ( formerly CloudCherry ) | 7,918 followers on LinkedIn Customer! Erp solutions and more an email shortly with a link to reset your password Google,., E-Commerce, Aviation we act as an escrow service for data, allowing to. Scale their Experience Management platform that is disrupting the way organizations listen to the of... Based in Salt Lake City, with offices in Singapore, Dubai Bengaluru... Data, allowing companies to securely and confidently find overlapping customers and prospects with their partners Freshdesk... Is disrupting the way organizations listen to the Voice of Customer s rule-based notifications centers in the CloudCherry app integrate!