app, Meetings. If your site is set to automatically update to the latest version, then users restarting Microsoft Outlook will update Productivity Contact your administrator for assistance. Step 1 Download the Webex Meetings desktop app.Double-click the webexapp.msi file and follow the installation instructions. Thanks for any input, Thanks for the replies and we understand how it works out of the box. Productivity Tools on a regular basis. Cisco Webex is the leading enterprise solution for video conferencing, webinars, and screen sharing. Click Check for Updates. 5 Helpful Share Reply Sebastian Leuser Via site-specific controls the site owner can decide whether or not the pre-meeting client is suggested to be upgraded by the participant ["a new version is available do you wish to download it?"] The upgrade of the desktop app itself will not be triggered because the client does not know that the home webex site of the user is upgraded because there is no linking between the Webex Meetings Desktop App and the site. This vulnerability occurs when this app is deployed in a virtual desktop environment and using virtual environment optimization. "Root Cause: Some lock-down environments may not have user access to install certificates after they expire.Install the Intermediate Certificate: Small business account management (paid user), http://cacerts.digicert.com/DigiCertSHA2AssuredIDCodeSigningCA.crt, http://cacerts.digicert.com/DigiCertAssuredIDRootCA.crt, https://knowledge.digicert.com/content/dam/digicertknowledgebase/DigiCertTrustedRootG4.crt. Starting with WBS39.10, there are two separate packages for the Webex Meetings Desktop app and Productivity Tools. On the app menu, select Cisco Webex Meetings. There is also this help article but nothing mentioned here. https://help.webex.com/en-us/WBX9000032634/Unable-to-Update-the-Webex-Desktop-App Cisco Bugs 2 people had this problem The in-meeting client upgrades itself automatically if necessary at meeting join time. Mac based Outlook customers who wish to use Webex should move to the Cisco Webex Scheduler. This is your home to ask questions, share knowledge, and attend live webinars. Productivity Tools when new versions are available unchecked in Click Update to get the latest version of the desktop app. From the Home ribbon in Microsoft Outlook go to Cisco Webex and click More > Check for Updates. This error may occur because we can't access the digital signature site, your firewall has blocked external access to a revocation server, or there's a problem connecting to the network. Conditions: Meetings desktop App > Gear icon > check for updates > Displays upgrades > Then error appears. If you are selected for automatic update, you'll receive email about your update timeline. Get started for free. Webex Productivity Tools is a separate package from the Webex Meetings desktop app. Update the Webex Meetings Desktop App and Productivity Tools (WBS39.10 and Later), Small business account management (paid user), Check They're listed in the Webex App Meetings calendar. Yes, thank you! Contact your administrator for assistance.". Restarting Microsoft Outlook will update Productivity Tools automatically. Update the Webex Meetings Desktop App and Productivity Tools (WBS39.10 and Later) Starting with WBS39.10, there are two separate packages for the Webex Meetings Desktop app and Productivity Tools. This vulnerability is due to improper validation of messages processed by the Cisco Webex . If there is an update available, there will be a red dot visible on Schedule Meeting. Not really If you are not using Webex Productivity Tools and the users are also not logged into the Webex Meetings Desktop App, the client will still load the newest version of the client and install it into\AppData\Local\Webex\Webex\ and there in a meetings folder. Welcome to the Webex Community. To manually check for updates, select the gear icon and click Check Update the Cisco Webex Meetings Desktop App Update your Cisco Webex Meetings desktop app to ensure that you have the newest features and fixes. Certificate error message when trying to update Cisco WebEx Meeting to 40.2.16.14, Customers Also Viewed These Support Documents. The Update button appears after the download completes and you're ready to install the update. After the update finishes, you'll see your upcoming meetings. We can't update WebEx Meeting clients to40.2.16.14. You can update to the latest Webex Meetings version without being asked for an administrator user name or password. This error may occur because we can't access the digital signature site, your firewall has blocked external access to a revocation server, or there's a problem connecting to the network. Productivity Tools when new versions are available, Microsoft plans to block injection-based plugins on Mac. Windows Mac Was this article helpful? for Updates, Automatically upgrade Webex We are running an automatic update for many customers. Open the Cisco Webex Meeting desktop app. Problem Description: When trying to update the WDA via the blue update button, customer runs into error message: "We can't update your Cisco Webex Meetings desktop app because we can't verify the security certificate for your Webex site. . Start for Free See Plans & Pricing. Sametime, Microsoft Lync, Internet Explorer, and Skype for Business from 41.2. If your site administrator leaves the Automatically upgrade Webex Users can update the Cisco Webex Meetings Desktop App by launching the Cisco Webex Meetings application and clicking the gear icon in the top right of the application window and then choosing the Check for Updates entry from the drop-down list. IT administrators will then have to deploy the latest version of Tools automatically. In the top right corner of the Cisco Webex Meetings desktop app, click Update. Web conferencing, online meeting, cloud calling and equipment. L23066 - "We cannot update your Cisco Webex Meetings because we cannot verify the security certificate for your Webex site. Update your Cisco Webex Meetings desktop app to ensure that you have the newest features and fixes. A vulnerability in Cisco Webex Meetings Desktop App for Windows could allow an unauthenticated, remote attacker to overwrite arbitrary files on an end-user system. The final release for Productivity Tools for Mac will be 41.5 as Microsoft plans to block injection-based plugins on Mac Outlook beginning in the Fall. Not really Cisco Webex Meetings Desktop App Before you begin The in-meeting client upgrades itself automatically if necessary at meeting join time. Error: "We can't update your Cisco Webex Meetings desktop app because we can't verify the security certificate for your Webex site. Webex Site Administration or Webex Control Hub, then Productivity Tools will stay on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This vulnerability is fixed in Cisco Webex Meetings Desktop App Release 33.6.4 and later releases. Productivity Tools no longer supports integrations with IBM Lotus Notes, IBM This error may occur because we cannot access the digital signature site, your firewall has blocked external access to a revocation server, or there is a problem connecting to the network. A vulnerability in virtualization channel messaging in Cisco Webex Meetings Desktop App for Windows could allow a local attacker to execute arbitrary code on a targeted system. This error may occur because we cannot access the digital signature site, your firewall has blocked external access to a revocation server, or there is a problem connecting to the network. Click Update now in your Meetings desktop app. Update the Desktop app and Productivity Tools to ensure you're always using the latest versions. Users can update the Cisco Webex Meetings Desktop App by launching the Cisco Webex Meetings application and clicking the gear icon in the top right of the application window and then choosing the Check for Updates entry from the drop-down list. This is correct, the only time the Webex Client [pre meeting and in-meeting respectively] check their installed version vs the site they are attempting to join is at meeting start time. administrator does not mass deploy the pre-meeting desktop app, then it will be installed automatically. are you using also the Webex Productivity Tools or have you only Webex Meetings Desktop App installed? Files are correctly download to %tmp%\ptools-AD1E4790-9F8F-47B6-867C-AF01F24A6D81 folder : hash and size of .7z files sound good (but are not copy to the right place). This is also documented in the article Update the Cisco Webex Meetings Desktop App. Update the Cisco Webex Meetings Desktop App Update your Cisco Webex Meetings desktop app to ensure that you have the newest features and fixes. Uninstall Webex Productivity Tools. The issue is that method does not meet our needs and we are trying to avoid attempting to push SCCM updates out to 100k+ user laptops every time there is a Webex update so that associates who irregularly use Webex do not fall so behind on client updates from both an end user experience impact as well as a security patching concern, This help document may be useful if you're an admin:https://help.webex.com/en-us/yvd37q/Update-the-Webex-Meetings-Desktop-App-and-Productivity-Tools-WBS39-10-and-Later. Update Webex Meetings Desktop Client without User Interaction, Customers Also Viewed These Support Documents, https://help.webex.com/en-us/yvd37q/Update-the-Webex-Meetings-Desktop-App-and-Productivity-Tools-WBS39-10-and-Later. CSCvr85747 - Unable to update the Cisco desktop application and getting an error Can more specifics be posted on which Webex Desktop app version resolves the issue? If this behavior is not desireable, you may push the updated meetings client via software distribution tool [PC/Mac] to the users directly to prevent this potential delay on joining meetings if there is a mismatch. You can click Update or wait for it to automatically update to the latest version. So, if your I trying to made update manually by extractingptupdate.7z and renamingatgpcdec.7z toatgpcdec.dll and copy to "WebEx\Webex\Applications" folder and it's work but it's not the right process Could you please help me to know why we have this error message? Update the Desktop app and Productivity Tools to ensure you're always using the latest versions. Is there a way to force the client to update without requiring the user to launch the client short of repushing the client via SCCM? When our site version is upgraded the Webex Meetings Desktop App is downloading automatically the newest version and installs it into \AppData\Local\Webex. Usually client are behind proxy and firewall, but we have same error message with direct access to Internet. The Update button appears after the download completes and you're ready to install the update. End of Support for Mac Productivity Tools. Download the intermediate certificate from: Download theDigiCert Trusted Root G4from . With Webex App and Control Hub, your organization administrators can deliver all Unified Communication and Collaboration services (messaging, meeting, and calling) to users through a single client. Windows Mac Was this article helpful? If this behavior is not desireable, you may push the updated meetings client via software distribution tool [PC/Mac] to the users directly to prevent this potential delay on joining meetings if there is a mismatch. To manually check for updates, from the Home ribbon in Microsoft Outlook, click Schedule Meeting > More > Check for Updates in the Webex group. It shows the features and functionality of the Webex App, starting with . An attacker could exploit this vulnerability by persuading a user to follow a URL to a website that is . version 39.10. The vulnerability is due to improper validation of URL parameters that are sent from a website to the affected application. During the update process we have error message : L23066 - "We cannot update your Cisco Webex Meetings because we cannot verify the security certificate for your Webex site. is optionally presented to the user if this flag is on the site, otherwise they do not see it. This error may occur because we cant access the digital signature site, your firewall has blocked external access to the revocation server, or there is a problem connecting to the network, contact your administrator for assistance. Update the Cisco Webex Meetings Desktop App, Small business account management (paid user). Additional features, storage, and support start at just one low price. The Update button appears after the download completes and you're ready to install the update. In the drop-down list, select Check for Updates. We are also running the Webex Meetings Desktop App in the background in combination with the productivity tools. 1. Welcome to the Webex Community. The pre-meeting app is provided by default and is automatically installed as a part of the Desktop app package. Yes, thank you! Look around to get used to the app's interface and watch the video, Webex App Meetings, Messaging, and Calling. We are having an issue where users who do not launch their Webex Meetings desktop client are not getting updates pushed from the cloud. If your site is set to automatically update to the latest version, then users will see a red dot visible on Schedule Meeting. for Updates. From the Finder, choose Applications > Webex, select Productivity Tools, click Uninstall, and enter your Mac password. This is your home to ask questions, share knowledge, and attend live webinars. If you are using the productivity tools and the users are logged in, the desktop app should take over the account information of the productitivty tools and upgrade the client. 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