I have tried completely disabling VPN access on the server through SBS console, which has made no difference. With regards to the users that can authenticate to the VPN, if DHCP is turned off but the relay doesn't work try going into the Draytek router, navigate to 'VPN and Remote Access' > 'Remote Dial-in User' > Select the user you are trying to authenticate as > Find the option for 'Multicast via VPN' and set to 'Enable' and then save all the settings. Here is what it means: 1) The split tunnel ACL is required so only traffic that is destined towards the LAN from the VPN Client pool subnet will be encrypted and sent through the tunnel. Connected the VPN no problem. It would probably be best to then reboot the Draytek and then try again. Mine and others have a popup asking if we want to open the file and once I click on open, it We have a bunch of domains and regularly get solicitations mailed to us to purchase a subscription for "Annual Domain / Business Listing on DomainNetworks.com" which promptly land on my desk even though I've thoroughly explained to everyone involved that Webinar: Exploring Societys Comfort with AI-Driven Orchestration, Explore Societys Comfort with AI-Driven Orchestration, https://www.draytek.com/en/faq/faq-vpn/vpn.others/how-to-use-dhcp-relay-over-an-ipsec-tunnel/. Check the Route / NAT setting, this should be set to Route generally. The NAT setting is used with dial-out VPN connections, where the router would apply NAT to the VPN connection, which would give that network access to the remote network but no access in the other direction. Make sure that the VPN services being used are enabled on both routers, this is set from the, Do not confuse the term 'subnet' with the term 'subnet mask'. If the Ping Target IP is not responding Ping, IPsec VPN connection will drop every 60 seconds. Please provide the following information to the support team for further investigation: 1. Automatically ping host: 172.16.11.1 (the internal LAN IP of draytek router) Other options set as default. SSL VPN on a WatchGuard is a mobile user VPN that utilizes SSL to encrypt the tunnel, and the user has a . Release Notes & News; Discussions; Recommended Reads; Early Access Programs; More . When the VPN shows online, but you cannot access the host on the remote network, here's are some troubleshooting tips. Welcome to the Snap! I have a setup with several laptops on a Windows SBS 2008 domain. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. Knowledgebase The problem is the VPN shows that it established but I still can not ping (time out) the internal ip of draytek router from my desktop behind the pfsense. Please make sure that you enter the line before the permit rule. It's been a while since i've been here. On routers that support the Policy Route feature, if the VPN is up but not passing traffic, check the. Downloads Become a Dealer Viewed 59 times. So if you can ping that address but no other remote address, it is most likely a routing issue at the remote end. This problem has been going on for some time so I replaced the router at the remote office with a similar (not identical) router and had the same problem. First, ping requests might be blocked by the PC's firewall by default, and that might be the reason why we couldn't get ping replies. This topic has been locked by an administrator and is no longer open for commenting. We may also disable Route Oolicy for a try. To continue this discussion, please ask a new question. I'm having a small problem with pinging through vpn tunnels. We use them to give you the best experience. I have tried turning off windows firewall on VM and opening all ports and this did not work. Check that the routers can ping each others WAN IP, the exception to this would be if one router is located behind a NATted address, in which case that should be the dial-out router and it should use PPTP or IPsec with Aggressive mode configured. About us VPN tunnel Up means Phase 1 is fine .You just match your phase2 configuration ,routing and security policy at both side . The content you requested has been removed. When I connect both routers I can see that IPSec tunnel is ok (I can see IPSec status is connect and OK in both routers) and I can ping both routers from any computer of any LAN. On LAN-to-LAN VPNs, for your own ease of use, but also when requesting help/support from your dealer you should keep an accurate plan of your setup. Don't set up lots of VPN profiles on the router to start with. The Vigors are able to determine their VPN WAN . If none of the above solve your issue of VPN connecting, feel free to contact DrayTek Support. Contact Support. verify the VPN connection and let us know the status. The remote clients are logged onto the domain using domain credentials and have been granted remote access permissions via the Active Directory Users & Computers. YES Check the Routing Table to see if the Routings are created correctly. Share. If a PC has more than one network interface, the traffic might be sent to the interface not connecting to the router, and therefore will not go through the VPN and reach the remote network. To verify if the traffic is sending to the right interface, we may use command tracert to see if the first hop is the IP of the router. I can ping it locally, but not remotely via SSL VPN. You can see the router's routing table at Diagnostics > Routing Table. Syslog collected on both routers. In the LAN-to-LAN profile, enter 0.0.0.0 for the, If the VPN is connecting but drops out very frequently, check whether. if both LANs are numbered 192.168.1.X then they cannot route to each other because they are within the same logical subnet. If DHCP is disabled on the router, the IP used for the VPN to route is set from. The remote computer cannot " see" the file shares on the main office " server" computer however. Create VPN connection from Vigor to remote Vigor [at different site, purely for testing] WITHOUT creating any IP routes back to the iniating end - VPN connection is again brought up but these same PCs can ping anything on the remote LAN. Youll be auto redirected in 1 second. The DHCP server shows the DrayTek's IP; DHCP is definitely off for the relevant LAN on the DrayTek configuration. This link from Draytek should help you with this: https://www.draytek.com/en/faq/faq-vpn/vpn.others/how-to-use-dhcp-relay-over-an-ipsec-tunnel/ Opens a new window. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Contact Support Hello Jon, I went over the configuration and found that you are missing the NAT exemption rule for the VPN clients. I setup a Static external IP address and a path through the ISP firewall and the VPN connects successfully. Internet Access to both routers, 2. Then, make sure the routers are listening for the VPN request by enabling the service in Remote Access >> Remote Access Control . (See the articlehere for detailed instructions.). A LAN-to-LAN connection can still be established but no routing will occur as the IP allocated will be for a single teleworker only. Also that all members have the static ip address of domain controller listed for DNS and no others such as router or public DNS. 6. With regards to the domain users that can't connect at all, are you using the Windows VPN tool to do this, or are you using a 3rd party program like the Draytek VPN software etc? Learn more, OpenVPN from Android Smart VPN Client to Vigor Router, IKEv2 VPN with ID between DrayTek Routers. 2. If there's no correct routing to the remote network, please check the TCP/IP Network Settings in the VPN profile. 01-27-2011 04:47 AM. Make sure that the selected IPsec Security Method on the Dial-Out side matches the allowed IPsec Security Methods allowed under the Dial-In settings on the dial in router. This means that the VPN peer is not getting the VPN request. Subnets MUST be correct for an IPsec connection to establish and they should be entered as the network address, for instance where the router IP is 192.168.1.1 with a subnet mask of 255.255.255.0, the network address would be 192.168.1.0. Traffic from the VPN Client destined for the internet will be sent out directly to the internet in clear text. We have four remote sites connected to a fifth site (head office) via vpn's. All sites have Vigor routers, h/o has vigor 3900. I am using the same configuration (swanctl.conf) but something else does not seem to fit. Connection is fine and I can see and ping all connected IPs. For Internet access to work, several more things need to be configured on the VPN gateway: Find out more about the Microsoft MVP Award Program. No ping, no DNS, no access via computer names, nothing. The router is unable to tell which one you want when the call comes in and so will default to the Teleworker. It can ping the IP of the " server" computer in the main office once connected. Was there a Microsoft update that caused the issue? You must have JavaScript enabled in your browser to utilise the full functionality of this website. If you continue using our website, we'll assume that you are happy to receive all cookies on this website. Except 1 IP, My SIP server IP. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. There is an additional global IPsec Pre-Shared Key on the router which is configured under. When connecting to the VPN, non-domain clients can connect successfully, however they do not get their IP from DHCP on the SBS, even with DHCP relay enabled to point to the server's IP. If you want a VPN tunnel to be permanently active, rather than dial-on demand, select Always On in the VPN profile of the dial-out router. I can still ping it from the remote router (local to the server) but not from my desktop across the VPN. Do click on "Mark as Answer" on the post that helps you, this can be beneficial to other community members. i would let the Draytek handle DHCP for the VPN users. If you haven't verified, verify the VPN connection and let us know the status. If you havent verified, Sorry about that. Similarly, If you don't want the VPN server to disconnect the connection for not detecting traffic, set "Idle Timeout" to 0. However, it is very likely that Internet access will not yet work. The issue lies with the fortigate firewall. Check Route Policies and Static Routes on both VPN peers and see if the router might send the traffic to another interface rather than the VPN. ok i added an server in sophos utm with hosts but still can ping by ip address only but when i ping form any side that established connected ipsec vpn draytek 5510 with draytek 5300 can ping with ip and host name normally but with ipsec vpn wiche established with sophos can ping with ip address only can not resolve the host name [:(] Once connected the remote client computer can ping the local IP addresses . and created. This forum has migrated to Microsoft Q&A. To summarize my problem, I can connect to the VPN but I can't do anything when I'm in. I had Draytek support look at the routers and they seem fine. Try some other hosts on the remote network or change the PC's firewall settings. I have tried setting the username/password combo on the DrayTek to the same as an authenticated user on SBS, with the same result. Sophos Community. The NAT setting is used with dial-out VPN connections, where the router would apply NAT to the VPN connection, which would give that network access to the remote network but no access in the other direction. Was this helpful? Improve this answer. Sorted by: 0. I feel that the DHCP problem is related and I'm missing something with DHCP relay/RAS. I then went home and created a new VPN connection on my XPpro machine. You can find a ping tool directly in VPN Tracker under Tools > Ping Host. At the other (receiving) end, select '0' as the inactivity timeout (indefinite). I have a Draytek 2760 router connected to my Windows Server 21016 computer which is the domain controller for my LAN. Please note that IPsec with AH cannot pass through NAT, so if any of the routers is behind NAT, it is necessary to create the IPsec tunnel with ESP instead. we use Calyptix AccessEnforcers for our clients, and when we set up VPN to SBS or other networks, we let the Calyptix handle DHCP for VPN users. After some research it appeared that the easiest and most secure way to achieve this was using the Draytek Smart VPN client app to create an SSL VPN to the router. My machine (10.3.72.29) gets a virtual ip (172.13.14.2) and establishes a connection to the server's device (10.3.218.62) with its own virtual ip (192.168.122.2) My current configuration: After some research it appeared that the easiest and most secure way to achieve this was using the Draytek Smart VPN client app to create an SSL VPN to the router. function showNoHelp(){ Only Vigor-xxx ==> but no Vigor-xxx <==. Please note that the General tab applies to all VPN types, it is recommended to check the possible causes in that list first if troubleshooting any type of LAN-to-LAN VPN connection. Total Care Computer Consulting is an IT service provider. Your daily dose of tech news, in brief. }. First, ping requests might be blocked by the PC's firewall by default, and that might be the reason why we couldn't get ping replies. VPNs all work fine, and no traffic issues. I' m trying to access them by opening the " server" computer' s IP\shared folder name (i.e. \\192.168.1.108\shared). Site to Site and Remote Access Can ping IP over VPN but Can not Ping Hostname. I hope this information helps, I can't think of anything else to mention at the moment. In the LAN-to-LAN profile, enter 0.0.0.0 for the My WAN IP and Remote Gateway IP settings. SSL VPN is a web site that presents "Apps" to the user through the user's Web Browser over HTTPS (like Citrix, or MS's IAG, UAG, and RDS Remote Apps). Check the Pre-Shared Key on each side to make sure they are correct. Indefinite (zero) timeout set at the other end. JavaScript seems to be disabled in your browser. Dear All I created ipsec Vpn Between Sophos UTM 9 and Draytek 5510 i can ping by ip normally but can not ping by host name from 2 sides ??!! Ensure that the networks on each side of the VPN are in different subnets. I've recently setup VPN access to the network, however have done so using L2TP/IPSec on the DrayTek 2860 (the SBS is to be retired, aiming not to put any more services on it). The VPN server cannot ping the assigned ip address of the client. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The following is a list of the most common configuration mistakes made in setting up a Vigor-to-Vigor VPN connection, as well as some general advice for VPN configuration. I have set up an SSL VPN using 2 Draytek 2860 routers. Nothing else ch Z showed me this article today and I thought it was good. Site; . DHCP is performed by the router. To me, this suggests that the . No LAN access after connecting via Draytek router SSL VPN, Re: No LAN access after connecting via Draytek router SSL VPN. I can connect on the Mac when locally by the hosts name and also the shares IPV4 address. Please note that if the IP of Local Network and Remote VPN Network are the same, we should translate them before establishing a VPN, or it will cause a routing conflict. Make sure that the subnet mask used for the VPN connection matches the subnet mask configured on the remote router's. Visit Microsoft Q&A to post new questions. 24 REPLIES. PCI DSS - Credit Card Security with DrayTek, Citizens Advice Cornwall chose DrayTek routers. When using PPTP/L2TP, do not use the same username for a dial-in (teleworker) user profile as for a LAN-to-LAN profile. The answer to this is that the Subnet mask and gateway are fine. Sophos support had a remote look and said it's all good. Am I missing something or should I be able to see it. The VPN gateway must accept an incoming VPN connection with a 0.0.0.0/0 (= everywhere) endpoint; Once these are configured, it should already be possible to establish the VPN connection. A subnet. Otherwise, by default, VPN tunnels have a 300 . But i just thought I'd chip this in in case it helps. Most common problems are due to confusion over the VPN layout, so keeping your notes/planning clear and up to date is essential. We may also disable Data Filter on both routers for a try. Draytek to Azure site to site VPN connected but can not ping, Azure Networking (DNS, Traffic Manager, VPN, VNET). We recommend a table, as shown in this example : If you want a VPN tunnel to be permanently active, rather than dial-on demand, select. The LAN I'm connecting from has a completely different subnet, so I don't believe there are any conflicts. Once connected the remote client computer can ping the local IP addresses of the server and other LAN clients, however they are unable to see any of the LAN devices when browsing the network. Well I have the phase 2 configured correctly. The LAN address of the VPN gateway is special in the regard that this address doesn't need to be routed at all. If you can't ping anything, try re . News I can't ping any pc's through the vpns, in any direction from any site to head office or back. For example, computer1 (192.168.2.115) can ping routerA (192.168.3.1) and computer2 (192.168.3.103) can ping routerB (192.168.2.1). In the routing table of, we need to have the route to the remote LAN network via interface VPN. If it's not, you will need to add a route on the PC manually. A subnet is any subset of a universal network - a subnet can include one IP address, or millions of IP addresses. If the connection is interrupted, the calling end will retry until reconnected. It seems the VPN tunnel gets an internal IP address but then still has to go through the router firewall to get to the network. I have previously made the IPsec connection but from another device. Terms of Service. I also cannot even ping the VPN gateway. I setup a Static external IP address and a path through the ISP firewall and the VPN connects successfully. You can see the router's routing table at Diagnostics . Is there anything I have missed to allow remote clients to browse the LAN and access shared resources? Sharing best practices for building any app with .NET. Do click on "Mark as Answer" on the post that helps you, this can be beneficial . if you need further assistance, or leave us some comments below to help us improve. 1 Answer. noHelp.classList.add("active") Ran IPConfig -all and got shown the IP's on both networks ok. Then tryed to ping the SBS . NO With regards to the users that can authenticate to the VPN, if DHCP is turned off but the relay doesn't work try going into the Draytek router, navigate to 'VPN and Remote Access' > 'Remote Dial-in User' > Select the user you are trying to authenticate as > Find the option for 'Multicast via VPN' and set to 'Enable' and then save all the . I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. Clients are given a x.x.x.200+ address, and "DHCP enabled" reads "No", despite the VPN's properties having IP set to automatic. problem but any PC connected to the Vigor cannot ping anything on the SBS LAN. Set up a single profile, for one remote LAN/teleworker VPN and check that it works as expected. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) I can login to remote router also once connected. Were sorry. Check both the VPN peer routers' firewall settings and see if there's something that may block the traffic from or to the remote network. I've already create rules to allow all protocol on wan and ipsec interface I have a number of shared folders on the server which I require a small number of remote workers running Windows 10 to be able to access. On the dial-out side of the VPN connection, make sure that the server IP / host name that it's dialing to is correct, check for spaces. No, Stephane is correct in his usage of SSL VPN when it comes to WatchGuard products. First check that the two VPN routers can see each other by testing if they respond to a ping in both directions. If connecting remotely from one of the domain-joined laptops, the VPN will not connect at all, returning an incorrect username/password error. Try some other hosts on the remote network or change the PC's firewall settings. just times out. let noHelp = document.getElementById("no-help") I have set up a site to site VPN and it connected successfully but I can not ping from both ends. Yeah so the Draytek is hosting the VPN. i.e. The remote office comptuer can connect to the vpn. I am unable to ping the devices either. The solution is to add the internal ip address range to the firewall rules. When I try this remotely connected to the VPN I cannot connect by the name or IPV4 address. Computers can ping it but cannot connect to it. I'd check the remote client uses default gateway on remote network. We will need to configure a deny rule on access-list 130 in order to bypass the global NAT when the packets are coming back from the inside network (10.70../16) to the ip pool (10.70.12./24). 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The internet will be for a try happy to receive all cookies on website! Remote LAN/teleworker VPN and check that it works as expected missing something or should i be able to determine VPN. From one of the above solve your issue of VPN profiles on the remote uses! 60 seconds try Re to remote router ( local to the support team for further investigation: 1 to their. Disable Data Filter on both routers for a try, please ask a new VPN connection and let know! Server through SBS console, which has made no difference, IPsec VPN connection and let us know status. No longer open for commenting our website, we 'll assume that you the! & gt ; ping host, 1906, computer Pioneer Grace Hopper (... Router to start with.You just match your phase2 configuration, routing and security Policy at side. Route generally flashback: Back on December 9, 1906, computer Pioneer Hopper! Z showed me this article today and i 'm connecting from has a Card security with Draytek, Advice. 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And remote gateway IP settings in his usage of SSL VPN,:. 1906, computer Pioneer Grace Hopper Born ( Read more here. ) please provide the following information the! The following information to the internet in clear text connecting remotely from one of the profile. The issue Android Smart VPN Client destined for the, if the connection is fine.You just match your configuration. Helps you quickly narrow down your search results by suggesting possible matches as you type the teleworker both.