Go to C:\Program Files\Sophos\Sophos Endpoint Agent. If you still receive the same installation error message, follow the succeeding solutions below. --quiet --install Group Specifies the Sophos Central device group to join the endpoint to. Extract its contents to the same folder. Now, you need to add and assign your configuration profile. Group to join. "Installation Failed. Unzip the downloaded tool if it hasn't been automatically unzipped by your browser. Linux. You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. Once the removal is complete, restart your Mac. We select Open Security Preference. The following message will appear in Install.log: Upgrading the "saas" product. Current article ID: 35016 Previous article ID: 120449 1 - Enabling System Extensions. Then we proceed to run the installation file After the download completes, the mac will ask for permission to the endpoint. Double-click on Installer to run it. This window will display 3 entries: Software Installed. Enter the user credentials. Configuration Status. Run the command sudo ./InstallationDeployer --remove . SophosSetup.exe --messagerelays=192.168.10.100:8190. Click the AutoUpdate tab. Open Terminal and run the command cd /Library/Application\ Support/Sophos/opm-sa/Installer.app/Contents/MacOS/tools/. So the steps are like: Deploy Sophos KEXT ID to all Macs via a Configuration Profile -> Approved Kernel Extensions 2H5GFH3774 We took a script from this post (https://www.jamf.com/jamf-nation/discussions/23168/sophos-cloud-installs) and make customizations to fit our needs. Current status The issue has been investigated and new instructions have been published. Contact your computer system administrator or Sophos Technical Support for further assistance." If you get this error while trying to (re)install Sophos Endpoint or even Sophos Home and in /var/log/install.log you see something like: On the endpoint, mount the Windows drive and run install.sh. This is the Sophos signed configuration profile. Notify me of follow-up comments by email. More details can be found here: https://home.sophos.com. Option 2. Type the Mac admin password and then click the OK button. Sophos Endpoint for macOS (OPM) Impact MacOS installation fails. Works across all major operating systems. 4 - Rebooting the Mac. Follow this article to remove any Sophos Home leftovers: Uninstalling Sophos Home on Mac computers This is probably because you did not enter your username in the format domain\user when finding computers. If any of those steps are not completed, or do not trigger . The Sophos Central Endpoint installer for Mac supports the following command-line options. ; Click Upload. You must use quotes for any groups that have spaces in their names. This gives the admin group full write access and will trigger this security block. This is the Sophos Endpoint.mobileconfig file you saved from the installer zip file, SophosInstall.zip.. Add profile. Switch to the user root. The Sophos Central Endpoint installer for Mac supports the following command-line options. Install into a subgroup: SophosSetup.exe --devicegroup="Application Servers\Terminal Servers". Registration Status to Cloud / Central. On the installed Sophos on a Mac endpoint Click Sophos Endpoint on the Dock bar. Also, disable any Firewalls, VPN software and/or network restrictions during the installation process (you may turn them back on when done) Print this article Video steps New users - step by step installation Expand Note: On MacOS 12.1 or higher, if the above steps fail, perform the following: Open Terminal and run the command sudo /usr/bin/dscl . As the computer has been deleted in the Central interface, the Mac cannot communicate using the existing registration information. ; Click Choose File and select Sophos Endpoint.mobileconfig.. Click Admin login. Click the OK button. Quiet Runs the installer without displaying the user interface. Go to Protect Devices, then choose one of the following options: Download Complete macOS Installer Choose Components (this option is available if licensed for multiple features) The file SophosInstall.zip is then downloaded and is by default saved on the Downloads folder. After logging into Protect Devices> Endpoint Protection and select Download Complete macOS installer to download the file. Related information To add your profile, do as follows: In Jamf Pro, click Configuration Profiles. Puts an installed server into the "Terminal Servers" subgroup of the "Application Servers" group. To download we need to visit https://central.sophos.com and log in with the admin account. 3 - Granting Full Disk Access to components. Go to Contents > MacOS > Installer. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Document Sophos Anti-Virus for Mac OS X standalone startup guide Sophos Anti-Virus for Mac OS X Help Sophos Anti-Virus for Mac OS X release notes 2 Processing steps To install Sophos endpoint we proceed as follows: To install Sophos endpoint we proceed as follows: Open your device's home directory Copy the installation file to the home directory here. Click the padlock and Sophos icon then type the tamper protection password in the dialog box. At the line Some system software requires your attention before it can be used, click Detail. Sophos Central Endpoint for OS X - Installation Status. Applies to the following Sophos products and versions Sophos Central Managed Mac Endpoint What to do To install Sophos endpoint we proceed as follows: Copy the installation file to the home directory here. Removal Instructions Uninstall Sophos Home MacOS Copy link Watch on Print this article Step-by-step guide Expand Removal tool is missing Expand The removal failed. IMPORTANT: To avoid problems during the installation, please remove any 3rd party Antivirus software prior to installing Sophos Home. Sophos Home offers improved protection for standalone endpoints and, if required, a console to manage multiple endpoints. Installing Sophos Home on Mac computers Installing Sophos Home on M1 /M2 (Silicon) Apple computers (ARM) Sophos Home - macOS Monterey Support Upgrading Sophos Antivirus Classic Home Edition for Mac to Sophos Home SophosWebNetworkExtension Would Like to Add Proxy Configurations Support for macOS 11- Big Sur Sophos Home - Using beta versions of macOS Sign up to the Sophos Support Notification Service to get the latest product release information and critical issues. The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. Alternatively, go to Settings > Apps (on Windows 10) and uninstall Sophos Endpoint there. So, successfully installed Sophos Endpoint on Macos 12.4, Instructions for using Sophos Endpoints Exclusion to allow running script removals. This is probably because you did not enter your username in the format domain\user when finding computers. Sophos Home requires 4 steps in order to run on macOS 11 and newer. If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: Sophos Enterprise Console does not know which operating system the computers are running. If it doesn't exist, it is created . If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: Sophos Enterprise Console does not know which operating system the computers are running. Learn how your comment data is processed. Sophos Anti-Virus for Mac OS X Find your product Version 9 To install Sophos Anti-Virus so that it is managed by Enterprise Console, see the startup guides on the Enterprise Console page. Copyright 2022 | WordPress Theme by MH Themes. Runs the installer without displaying the user interface.--quiet --install. Right-click on Sophos Installer then select Show Package Contents. 2 - Allowing Notifications *. Your email address will not be published. Run uninstallcli.exe. Create a new directory to act as a mount point. Group. Download and run the removal tool to get rid of the leftovers: Download the Removal Tool for Sophos Anti-Virus. --devicegroup <Central group\> Trailing argument Group to join. For On Premise clients, check Sophos Anti-Virus for Mac: On Premise MacOS installer folder security warning. Learn more about Intercept X for Server Learn more about Intercept X for Mobile Cloud-Based Endpoint Protection Open the Sophos Anti-Virus preferences pages. Log in to Sophos Central Admin. If you are downloading the enterprise standalone product for corporate or home use on a single endpoint, we recommend you use the Sophos Home product instead. Double-click the Remove Sophos Anti-Virus application and follow any on-screen instructions. Do not drag Sophos Home to the Trash as this will not uninstall the program. Update (March 6, 2018): We have found that DeployStudio, a deployment platform for MacOS, changes the permissions on /Library to 775 root:admin when used. After clicking Donwload Complete macOS Installer, a bulletin board appears asking if you can download this file, click Allow. Specifies the Sophos Central device group to join the endpoint to.--devicegroup <Central group\> Trailing argument. Save my name, email, and website in this browser for the next time I comment. Resolution Central After downloading the Sophos Central installer, extract the .zip to a directory other than the Documents, Desktop, or Downloads folders. Go to System Preferences. Note: Tamper Protection cannot be disabled permanently. Fixing failed removal on old versions of Sophos Home Expand Select Click the lock to make change to grant permission to modify the configuration. "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Note: as per our General FAQ, having more than one anti-virus program installed is not recommended. From Terminal, locate and run the file Sophos Installer.app. -delete /Users/_Sophos If it doesn't exist, it is created. The software will not be uninstalled . The Endpoint will display a status window during installation. Then we proceed to run the installation file, After the download completes, the mac will ask for permission to the endpoint. Works across all your desktops, laptops, servers, tablets, and mobile devices. Sophos Central Endpoint Table of SophosSetup.exe return codes At the end of the log file, each return code is preceded by the text: Installation program finishing with code. Quiet. TROUBLESHOOTING Post-installation (or upgrade) issues on Big Sur, Monterey or Ventura. Recently released Macos 12.4 has recently had security policy changes that affect the installation of Sophos Endpoint. This dialog can be exited at any time and will not harm the processes. Sophos Home MacOS Installer: Folder Insecurity Errors during install or uninstall Possible causes These issues may happen because of corrupted files or remnants from previous Sophos Home installs or other antivirus programs. Restart into Recovery Mode (CMD+R) navigate to Utilities > Terminal disable System Integrity Protection using $ csrutil disable restart into the user account install the endpoint restart into Recovery Mode, Terminal enable SIP using $ csrutil enable Hope this works for you Downsideup 6 months ago in reply to Scott -Motium Sophos MDR Services Protects All Your Endpoints on All Your Platforms Get complete protection for all your endpoints. 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