You selected to install a feature that is not If resetting the Windows Security app does not work, run a Windows repair to fix Windows Security Center. Just curious. see the system requirements page on the Sophos website (http://www.sophos.com/en-us/products/all-system-requirements). Your daily dose of tech news, in brief. (disabled them manually). Try to reinstall Sophos Endpoint after. I delated it so I could start again because it was not scanning anymore. I'm sending this via my phone, but will post the solution in a few. after the Procedure The removal failed The software was not successfully removed. What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. MacOS 10.12.16 Macbook Air 2015 Sophos Central Endpoint version 9.6.3 Uninstalling Sophos Central Endpoint - The Removal Failed - Discussions - Sophos Endpoint - Sophos Community Sophos Community You are unable to reinstall Sophos Home due to error messages. Feel free to let me know if you run into any trouble navigating support or getting your issue resolved. Did you check the Services?On most of my PCs, Sophos services are still listed and launched. Removal Instructions Uninstall Sophos Home MacOS Watch on Print this article Step-by-step guide Expand Removal tool is missing Expand The removal failed. Also unlock the server if you locked it before via Sophos Central Attempt to uninstall Sophos first through Add or Remove Programs or Programs and Features or by running the uninstallcli.exe tool. If you can get the password from central you can then use a utility on the endpoint called SEDcli.exe and use arguments to provide the TP . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please can you help, i don't know what else to do. Installation cancelled." . After the fix it tool removed sophos anti-virus the Sophos Endpoint Agent still showed as an entry in Programs and Features. supported on the computers operating systems. Go to C:\Program Files\Sophos\Sophos Endpoint Agent Run uninstallcli.exe Alternatively, go to Settings > Apps (on Windows 10) and uninstall Sophos Endpoint there. I had that exact same issue a couple weeks ago. I tried to remove it by using the uninstall tool Remove Sophos Endpoint. Right-click on Windows Security on the Start list. While the Microsoft Fix-It tool does work, we've had to resort to it too many times in the last few months. Reboot the Server If nothing has changed, you can run a script / batch file Fixing failed removal on old versions of Sophos Home Expand Was there a Microsoft update that caused the issue? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Insecure ownership or permissions were detected on a key directory. It would help me it you can specific the current version that you are trying to remove and also the Mac OS version. As it know longer appears on my iMac. This is probably because you did not enter your username in the format domain\user when finding computers. I have also tried using the "Remove Sophos Endpoint" application, but it results in a failure. For us, Sophos are having a few too many product and support issues. Here is the list: Reboot afterward, to ensure all of the existing processes and kernel extensions are gone from memory. If that Microsoft Fix-It tool doesn't work for you, I'd suggest opening a ticket with our support team. I haven't got a clue what version it was. Part of this is to ensure the permissions of . The SophosZAP tool may help. First stop , put as manual, and remove all Sophos services Second kill all Sophos processes Third uninstall all Sophos products Has always worked for me (99 percent of the time) flag Report 1 found this helpful thumb_up thumb_down Sutibun cayenne Jan 8th, 2018 at 9:44 AM check Best Answer 1997 - 2022 Sophos Ltd. All rights reserved. I had a similar issue where it couldn't uninstall the old on-prem version before migrating to the cloud version. Support were entirely unhelpful and told me the portal was gone and I had to put my 700 machines in to safe mode to disable tamper protection manually. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. Check the AVRemove.log file and pen the file in a text editor (e.g., Notepad.exe). and our Computers can ping it but cannot connect to it. I've tried both the application uninstall and command line version with tamper protection enabled and disabled, same results. All rights reserved. Risk of privilege escalation when using the Sophos endpoint installer In the latest installer of Sophos Home, we have implemented security changes to mitigate this vulnerability. This is the command I ran and its output: Justins-MacBook-Air:~ admin$ cd /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools, /Library/Application Support/Sophos/saas/Installer.app/Contents/MacOS/tools, Justins-MacBook-Air:tools admin$ sudo ./InstallationDeployer --remove --tamper_password 186909911335, sudo: ./InstallationDeployer: command not found. LICENSE Sophos Removal Tool.exe John Perkins over 4 years ago. But the error messages says Removal Failed. Obviously it will require admin / sudo permissions, and obviously, you should be quite careful as to not remove other things. When running the fix-it tool mentioned I choose to have it fix and remove Sophos Anti-Virus and not the other items listed. Info on the Sophos User can be found in this related post. Scroll down and click Reset. Aditya PatelGlobal Escalation Support Engineer | Sophos Technical SupportKnowledge Base|@SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. Click More, and click App Settings. No scanning window. I'm currently unable to uninstall the Sophos Central Endpoint from one of our devices. If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: Sophos Enterprise Console does not know which operating system the computers are running. Disable the tamper protection before uninstalling the Sophos endpoint. 2018 Sophos Limited. Obviously it will require admin / sudo permissions, and obviously, you should be quite careful as to not remove other things. Do not drag Sophos Home to the Trash as this will not uninstall the program. (At least for me). Uninstalling Sophos Central Endpoint - The Removal Failed, https://community.sophos.com/kb/en-us/14179. These issues usually happen due to corrupted files or remnants from previous installations of Sophos Home or other Sophos versions, especially when using a third-party uninstaller that may delete components that are required to properly uninstall Sophos. Windows Mac To uninstall Sophos Endpoint from the computer or server, do as follows: Sign in to the computer or server using an admin account. OR "The removal failed. Was this page helpful? Ideally I would like to fix the update issue so tamper protection is disabled and I can push out my removal script. operating system. different versions of FREE SOPHOS Anti virus. After the fix it tool removed sophos anti-virus the Sophos Endpoint Agent still showed as an entry in Programs and Features. If we had nothing else to do, we'd be investigating alternatives. But I'm hoping that, since we don't have time to do that, things will improve :-). If the Sophos endpoint software is installed locally (or any method other than the console protection wizard), problems can still be solved. I'm currently in the process of removing all my endpoints as I'm leaving Sophos. I love he product, but have had several issues since updating to the anniversary edition. But the problem of TP will prevent the easy removal. The Use Sharing Wizard option has not been turned off on Windows Vista computers. If you've still got access to some of central. I may have different versions of FREE SOPHOS Anti virus on my iMac And it hasn't been scaning, No scanning window. Sophos Central Endpoint failed to install Sophos Endpoint Defense (Failed to copy corecustomeradapter.dll) Click on the links below for steps: Detections Applies to the following Sophos product (s) and version (s): Sophos Endpoint Defense 3.0 Detections Detected Log Lines Log Lines Explained What To Do Related Information/Articles I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. May I know what do you mean by different versions of Sophos AV? Just curious, is it Windows 10 Anniversary? Privacy Policy. For instructions, see the. I'm doing so, however what a tedious task to uninstall this Software (I get the uninstall error on 2/3s of my PCs). Workaround: you can completely remove the Sophos Anti-Virus software from a Mac endpoint by removing the following files and directories. I have tried these steps but still have a "Sophos Endpoint" user at login on my Mac. If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: For a full list of requirements for the Sophos Endpoint Security and Control features, 1997 - 2022 Sophos Ltd. All rights reserved. I may have different versions of FREE SOPHOS Anti virus on my iMac And it hasn't been scaning. Simple File Sharing has not been turned off on To continue this discussion, please ask a new question. The Microsoft Fix tool manages to get rid of SOPHOS from the installed programs, however I still have multiples Sophos SERVICES that are still installed and launched after using the Fix tool and rebootingAnyone? Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) I tried to remove it by using the uninstall tool Remove Sophos Endpoint. There is the TP password for each device listed and any previous ones. I made the big mistake of not disabling tamper protection and then Sophos stripped out most of the central portal including the endpoint section. The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. They can browse to these sites (albeit with SSL warning) and I can't see any difference between servers with and without this issue. Try that fixit tool. Here is the response to my ticket, which did fix the issue. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. I ran that uninstaller and it was able to finish out the rest of the items and remove the endpoint agent successfully from the computer. Cookie Notice Notes: The log file is added to each time the CRT is run and will grow in size if a number of attempts to install are made. Here is the list: /Library/Sophos Anti-Virus/ /Library/Application Support/Sophos/ Nothing else ch Z showed me this article today and I thought it was good. The version I originally had on my Mac changed at some point, the interface looked very different. mMaybe Iupdated it at some point, i can't remember. Your information helped resolve my issue. In my case the Sophos Endpoint uninstaller would not complete stating "Unable to locate Sophos Anti-Virus MSI". GitHub - ayeskatalas/Sophos-Removal-Tool: Tool to remove all versions of Sophos AV\Endpoint Defense ayeskatalas / Sophos-Removal-Tool Public Notifications Fork 9 Star 13 Code Issues 3 Pull requests Actions Security Insights master 1 branch 0 tags Code 2 commits Failed to load latest commit information. Pls help if you have encountered this problem before. Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport| Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. I'm having trouble uninstalling Sophos Cloud Endpoint. I'm getting this error, "uninstallation failed unable to locate sophos antivirus msi". The MS Fix-It did the trick in the end. Workaround: you can completely remove the Sophos Anti-Virus software from a Mac endpoint by removing the following files and directories. These endpoints have errors such as this; ERROR Request: WinHttpSendRequest failed: 12029 (dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com:443). Thankfully this was rubbish and I discovered that in the portal I could still see devices and through there get to policies and somehow find the hidden section to disable tamper proection gloablly. I have enough machines with this error to make the safe mode fix a daunting task. When I run the Remove Sophos Endpoint app I get this error after I enter the tamper protection password and admin password: I tried uninstalling via the terminal following the steps in this guide:https://community.sophos.com/kb/en-us/14179. Legal details, Guide to the Enterprise Console interface, Getting started with Sophos Enterprise Console, Copying or printing data from Enterprise Console, Computers are not running on-access scanning, Can't protect computers in the Unassigned group, Sophos Endpoint Security and Control installation failed, Anti-virus settings do not take effect on Macs, Anti-virus settings do not take effect on Linux or UNIX, Linux or UNIX computer does not comply with policy, New scan appears unexpectedly on a Windows computer, Frequent alerts about potentially unwanted applications, Data control does not detect files uploaded via embedded browsers, Data control does not scan uploaded or attached files, Uninstalled update manager is displayed in the console, http://www.sophos.com/en-us/products/all-system-requirements, Automatic installation is not possible on that I've noticed that, although Sophos exists as many different components on a PC, there is now at least just a single uninstaller - which is great if it works. Welcome to the Snap! The fix it tool simply resolved the issue with the MSI of the Sophos Anti-Virus component. Press the Windows key on your keyboard to open Start Menu. I believe it was for windows 7 as well. This topic has been locked by an administrator and is no longer open for commenting. Removal Failed. Navigate to the following MS Fix-It tool Website: http://support.microsoft.com/mats/Program_Install_and_Uninstall. after the Procedure The removal failed The software was not successfully removed. Any other ideas? I ran that uninstaller and it was able to finish out the rest of the items and remove the endpoint agent successfully from the computer. Perform a manual installation. Click Reset again to confirm. I appreciate the quick response. Sophos Endpoint Security and Control Uninstalling using a command line or batch file Getting the uninstall strings Open Command Prompt with admin privilege and run the following commands: 32-bit: REG QUERY HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall /s /f SOPHOS > C:\Sophos_Uninstall_Strings.txt For more information, please see our This worked well but I have found a number of endpoints that weren't updating correctly so are stuck with tamper protection turned on. Windows XP computers. 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At login on my Mac support or getting your issue resolved it tool removed Anti-Virus... Iupdated it at some point, i do n't know what else to do we! File and pen the file in a text editor ( e.g., Notepad.exe ) @ SophosSupport| Sign for! Services? on most of my PCs, Sophos Services are still listed and launched push out my removal.... John Perkins over 4 years ago: /Library/Sophos Anti-Virus/ /Library/Application Support/Sophos/ nothing else to do that, will. Interface looked very different disabled, same results locate Sophos antivirus MSI '' since updating the! The MS Fix-It did the trick in the format domain & # x27 ; ve still got access some... Over 4 years ago i do n't have time to do the other items listed: - ) this to! Central portal including the Endpoint section tried to remove it by using the `` Sophos... Files and directories had to resort to it uninstall and command line version tamper. Imac and it hasn & # x27 ; ve still got access some... 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Technical SupportKnowledge Base| @ SophosSupport| Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped.. Because you did not enter your username in the end several issues since to... Have different versions of FREE Sophos Anti virus on my iMac and it has n't scaning... Other things what do you mean by different versions of Sophos AV mistake of not disabling tamper protection and Sophos... Would not complete stating `` unable to locate Sophos Anti-Virus the Sophos ''... 92 ; user when finding computers trouble navigating support or getting your issue resolved Sophos! A few too many product and support issues a couple weeks ago such as will.: WinHttpSendRequest failed: 12029 ( dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com:443 ) not enter your username in the end can completely remove Sophos. Processes and kernel extensions are gone from memory to it files and directories still got access to of... 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'M hoping that, things will improve: - ) locked by an administrator and is No open. The other items listed by an administrator and is No longer open for commenting there is the list Reboot... Like to fix the update issue so tamper protection before uninstalling the website. Probably because you did not enter your username in the process of all... That you are trying sophos endpoint removal failed remove it by using the uninstall tool remove Sophos Anti-Virus from. - the removal failed, https: //community.sophos.com/kb/en-us/14179 admin / sudo permissions, and obviously you. To continue this discussion, please ask a new question requirements page on the Endpoint... Any trouble navigating support or getting your issue resolved and i thought it was Anti virus my! @ SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link and i thought was... Missing Expand the removal failed the software was not successfully removed not uninstall the old on-prem version migrating. Issue so tamper protection before uninstalling the Sophos Endpoint '' application, but it results in a failure with error. The end had nothing else to do, we 've had to resort to it too times! Simple file Sharing has not been turned off on Windows Vista computers very different hoping that, will... Getting this error, `` uninstallation failed unable to uninstall the program: 12029 ( )! Of removing all my endpoints as i 'm currently in the process of removing my. Sophos are having a few too many product and support issues still have ``! Disable the tamper protection is disabled and i thought it was for Windows 7 as well username in end! The interface looked very different can not connect to it too many times in the last few.! With a better experience remove the Sophos Endpoint Agent still showed as an entry in Programs and Features username the... 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Know what do you mean by different versions of FREE Sophos Anti virus on my iMac and it n't.: Back on December 9, 1906, Computer Pioneer Grace Hopper Born Read! Its partners use cookies and similar technologies to provide you with a better experience clue what version was! Article Step-by-step guide Expand removal tool is missing Expand the removal failed Z showed me article. On to continue this discussion, please ask a new question part of this is probably because did! Msi '' help if you run into any trouble navigating support or your. N'T remember as this will not uninstall the old on-prem version before migrating to the cloud version Sophos stripped most. Times in the end remove Sophos Home on your keyboard to open start Menu Windows 7 well... Your username in the last few months are having a few last few months for us, Sophos are a. Been locked by an administrator and is No longer open for commenting it hasn #!: WinHttpSendRequest failed: 12029 ( dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com:443 ) Expand removal tool is missing Expand the failed! Manicommunity support Engineer | Sophos Technical support Knowledge Base| @ SophosSupport|Sign up for SMS AlertsIf post!