In the Anti-Virus market, ConnectWise Automate has a 3.01% market share in comparison to SpyBot's 2.01%. We immediately providedpartners withproceduresto terminate this service to reduce any potential security risk until a patch is deployed. Transparency on all sides benefits our community. We know email phishing attacks continue to get more sophisticated, mirroring legitimate email and web content. If it is a new script to be scheduled on the group, proceed to step 9. The security of our partners andtheir clientsisof critical importance tousand we invite you to contact my team atsecurity@connectwise.comif you have any specific questions or concerns. Please refer to the following update in follow up to tonights previous post: Our investigation of the Log4j vulnerability continues to ensure our partners are protected. NOC Services This is not meant to be an exhaustive view of our efforts in security, but rather to provide some insight into key controls. The ConnectWise ransomware attacks are targeting customers using the Automate remote monitoring and management product on premises. To schedule a script on a client, location, or individual computer: Group scripts can be applied to a group and then scheduledin various places throughout Connectwise Automate. Partners will then be able to installthe patchthrough their Updater. We are pleased that we were able to successfully work together with Kaseya to keep our mutual partners safe. Also, our ConnectWise Cyber Research Unit(CRU) has provided details around the new version, and partners can review the available content here: https://www.connectwise.com/resources/a-new-new-new-new-log4j-vulnerability. For example, since alert scripts have a higher priority, these will run as soon as space opens up when an alert happens. We expend tremendous effort subjecting our controls to rigorous, independent audits everysixmonths resulting in SOC2 Type 2 reports. Consistent, scalable, and high-quality help-desk services with trained technicians. It is recommended to NOT use priorities 13-15 as this may affect system scripts. A new patch that will safely re-enable the Global Search capability for Manage is now available for all Manageon-premisepartners on versions 2021.2 and 2021.3. Within ConnectWise Automate (CWA), there are settings in which you can interrogate the local workstation or server for program location, definition location, update command, etc. IOCs of agent.exe and mpsvc.dllblacklisted across allSentinelOneconsoles. More specific to the supply chain threat, the SolarWinds incident prompted us to execute a threat model against our delivery pipelines in order to identify opportunities for improvement in the associated controls. Monitoring is really robust and granular. If deselected, the script will be queued for 48 hours, then will drop out of running scripts. Remote Control Remotely access and support any device, anywhere, any time. ConnectWise customers are being targeted by ransomware attacks, though the software maker has provided little information about the threat. Also, if you have created your own private integrations or plugins,we ask that you take measures to ensure no exploitation or compromise. After a comprehensive review to validate no vendor exposureand to confirmthatno exploitation was observed, we re-enabledpurchase capabilities of ourMarketplaceand global search capability ofManage Cloud. ConnectWisesSecurity Operations Center, Network Operations Center, Productand Engineering teams are activelyreviewing and monitoring and have thus farfound no evidence to suggest that any of our systems are involved or impacted. The Solution adds a new Script log4j Windows Vulnerability Check located in the Maintenance > Patching folder. Adhoc scripts are treated like a non-group assigned script. 07-16-2021 01:55 PM. No problem! We have no new issues to reportat this time. We will provide anotherupdate tomorrow. As always, please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. We apologize for the delay, but our top priority continues to be ensuring our partners and your clients are protected. This is a more sophisticated attempt some of the standard phishing attack indicators arent there, like misplaced graphics, or spelling inconsistencies. In 2009 we changed our name to Softrade Digital Pty Limited. If you believe you've found a security issue in our product or service, we encourage you to notify us via our. I encourage you to look at the other pages on our. Its important to us that you are informed about ConnectWise security standards, practices and resources, and how we are securing our products today and in the future. In addition,we are providingan update via email to our Perch partners regarding the new vulnerability. It also houses our security bulletins, whichare now searchable with a variety of filtering options. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BDR Keep your client's at ease with backup and disaster recovery you can trust. At the top level, our Information Security Program is based upon industry-accepted standards including NIST 800-171, CIS Controls, and ISO 27001. Description This article provides information on configuring AV Defender exclusions When planning system scans, exclusions should be added to folders, processes, and paths for programs that you do not want to be scanned You can configure AV Defender to exclude folders, files, and file types from the On Access, On Demand, or Scheduled scans. All recovery and data restoration plans are tested and updated regularly. Still uncertain? Last week, a valued partner (via our VDP and respected admins of the MSPGeek community) raised concern about information our virtual community search was displaying to registered community member partners. Our team isactively preparing another patch for partners with versions 2020.4 and 2021.1 and we will provide another update when it is available. 24/7/365 threat monitoring and response in our security operations center. To install this patch, please follow theinstructions via this link: https://docs.connectwise.com/ConnectWise_Support_Wiki/System/Manage_On_Premise_-_Log4J_remediation, If you have any questions related to thispatch, please contact our Support team at, Your security remains our top priority. Sophos support is no help and CWA support says to call Sophos support. Navigate to the script to run. It's in the DB with a numeric value assigned for whatever AV it detects. We will continue to provide updates and information as necessary. Although a common community feature, partners also expressed concern that a registered partner community member could conduct a search by "company name". The Startup Properties window displays. Refer to the following example for detailed instructions on excluding computers from a group script: To exclude computers from a group scheduled script: When the script runs, it will run on all computers in the group that meet the limit to search criteria (e.g., all computers that do not have a server OS). We have been able to track every search to a legitimate user. As always, if you need to report an incident or vulnerability within our products, you can also do that through our Trust Centeror by contacting. Based on your selection, various options such as exclusions and repeat settings are available. 3. ConnectWise Automate is the RMM that lets your IT department move at the speed of business. (On Mac, Sentinel One balks at Automate installing ScreenConnect when first setting up the agent) Once the patch is installed, Global Search capability will be re-enabled. Options. Any of the scripts queued prior to the alert will be pushed back in the queue to allow the alert script to run. As most are now aware, a massive ransomware attack perpetrated via Kaseya VSA has impactedseveralTechnology Service Providers (TSPs)and their clients. Of note, Control does send legitimate New Login Alerts via email as shown in this screenshot. When selected, it disables the script from running. The Agent time and Server time checkboxes replace the Disable Timezone Compensation checkbox. This allows you to quickly turn managed services off for a client, if necessary. Ifit is confirmed that there was in fact a compromise of anything on the Kaseya or IT Glue side that integrates with ConnectWise applications, cybercriminals could, in certain situations, potentially leverage that to possibly exfiltrate data or execute code remotely. If you are editing an existing group, from the. If you are concerned that you may have been compromised, please follow the steps in this security alert checklist. Like many ConnectWise experiences (e.g. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BCDR Keep your client's at ease with backup and disaster recovery you can trust. This taught us about extra measures we can and will take in the future; and we have immediately implemented additional multi-layered testing and QC mechanisms to our processes. Phishing remains a significant attack vector fronting attack chains in some very high-profile security incidents. I don't actually use the missing AV, I use searches to detect what software is/isn't installed and go from there. How does ConnectWise view and address these threats? to report a security issue with ConnectWise products. 3. As always, if youever notice anything that you suspect may be malicious or fraudulent activity within our products, please report them immediately to our InfoSec team at. To enter exclusions, select the Enable checkbox and enter the Start and End Times of when the script should not run. SPF, DKIM, and DMARC provide a layer of protection against this by working in tandem to authenticate email and helping to ensure that the sender REALLY is who they say they are. To disable an integration,go to System > Members > API Keys and search for API Keys of an integration you wish to disable. Partners will then be able to installthe patchthrough their Updater. When a computer, network device or contact belongs to a group and a script is scheduled on the group, the script will run on all of the members in the group that are of the same type. Please note that there are additionalIoCsthat we are currently unable to share. Wearepresently working with our third-party vendors to confirm their status and any remediation plans, where appropriate. We released aSecurity Advisoryon our Trust Siteandvia email onFriday eveningoutliningthese actions. If it is a script that is scheduled at the group level you will be prompted to open the group, with the exception of ad-hoc scripts. Today. Today we supply the same value for money services to our customers. Highlight the script schedule(s) to delete and then right-click and select. On the left, click Infrascale. Given the sophistication and scope of the attack, we temporarily disabledintegrations between Kaseya platform products and ConnectWise. As you know, we temporarily disabled integrations between Kaseya MSPAssist and ConnectWise following the recent ransomware attack on Kaseya,a number ofits partners, andalarge numberofend clients. We appreciate your patience as our teams continue their work to investigate and remediateany issues caused bythe Log4jvulnerability. Thank you for your patience as we and many companies around the world navigate this issue. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BCDR Keep your client's at ease with backup and disaster recovery you can trust. Access and encryption controls are established to safeguard data back-ups. Technical expertise and personalized support to scale your staff. As you know, we temporarily disabled integrations between KaseyaandIT Glue solutions and ConnectWise following the recent ransomware attack on Kaseya,a number ofits partners andalarge numberofend clients. As mentioned yesterday, we released a patch for Manage versio. For additional ticketing permissions, please refer to the Permissions Matrix. as a precautionary step until more information is available. Cybersecurity is rightfully top of mind these days, particularly in light of the recent REvil attack on Kaseya VSA and the SolarWinds incident last year. If you are a ConnectWise Manage on-premises partner, we recommend you please login and review the detailed instructions here:https://docs.connectwise.com/ConnectWise_Business_Knowledge/300/How_to_Disable_the_ConnectWise_Global_Search. The top three of ConnectWise Automate's competitors in the Anti-Virus category are Sophos with 21.51%, McAfee Cloud Security with 20.20%, Kaspersky with 15.22% market share. The Agent time and Server time checkboxes replace the Disable Timezone Compensation checkbox. Jump start your automation efforts with nearly 400 out-of-the-box scripts for maintenance, software distribution, system automation, and more. TheCRU has deployed a new event notification in Perch andStratoZento alert for any activity around knownIoCsfrom this attack. Content Control blocks file uploading in passive mode via FTP. I'd rather err on the side of caution, and just add an exception when needed. Begin by downloading the custom agent, then createa Startup script, anddeploy the Startup script by creating a Group Policy and linking the Startup script to it. As always, please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. Professional services automation designed to run your as-a-service business. CIS-CAT Pro Assessor v4. We are continuing to monitor the situation andwill provide an updateif/whennecessarybased on the potential residual risk to Partners. However, we understand the impact disabling this capability has on your business and that it may potentially cause performance degradation within Manage. In addition, no new threats have been identified by ConnectWisebeyond what was reportedin ourearlierTrust Center updates. Keep your clients at ease with backup and disaster recovery you can trust. Log in or create a user account to rate this page. Cortex XSOAR. ConnectWise Automate uses a single method for asset discoverythe network probe. Gemtliche FeWo (60qm) mit 1 Schlafzimmer in ruhiger Lage. Cyberthreats are ever present and evolving, and we are committed to not only delivering best practices within our products, but also keeping you up to date on our progress and resources. Upon learning of the attack, ConnectWise executed animmediate tacticalresponse to minimize any potential associated risks to our Partners. OurDevelopment Team has reviewed the update and is currently testing the script. We plan to move all products to amandatory MFA model by the end of 2021and will be soon rolling out resources, education. Out-of-the-box, ConnectWise Automate helps you immediately patch and secure your environment with easy-to-use policies for Microsoft, third-party software, and reboot schedulingalong with options for one-off or emergency situations. Pleasecontinuereachingout toSecurity@ConnectWise.comwith any additional questions orto report an issue. The security of our partners andtheir clientsisof critical importance tousand we invite you to contact my team at. Right-click on the newly created GPO and select, In your File Explorer, locate the AutomateDeployment.bat fileand copy itto the, Right-click on the relevant OUsand select. As previously communicated, we are working with our (Invent) Marketplace partners to ensure there is no vendor exposure. Advanced quote and proposal automation to streamline your quoting. Remote Control Remotely access and support any device, anywhere, any time. Our team isactively preparing another patch for partners with versions 2020.4 and 2021.1 and we will provide another update when it is available. Global Search Update for ConnectWise ManageOn-PremisePartners:As of today,December21,we are pleased to share thatSOLR has finished publishing an updated fix. Anti-Virus Exclusions for Connectwise Automate Anti-Virus Exclusions for Connectwise Automate 24/11/2021 11:47 am Peter Scott Add these to your AV exclusions. Ispecificallywant todiscussfour areasrelevant to the Kaseya incident and therecentlypublished guidancefromthe FBI and the Cybersecurity and Infrastructure Security Agency (CISA): Mandatory MFA, Admin Access Restrictions, Web Application Firewalls (WAF) andRemoving Anti-VirusExclusions. Multi-factor authentication is required for all access, privileged or otherwise. This is not Spyware and was installed by your IT department. In addition, we have, temporarily removed any exclusions related to the Kaseya agent, and blacklisted the IOCs related to what is currently known of the attack based on our work within the MSP cyber community, The ConnectWise Cyber Research Unit(CRU). In addition to SOC2 certification, ConnectWise is also actively pursuing NIST 800-171and CMMC compliance. Check out and compare more Network Security products However, if youuse a third-party integrationor plugin to our solutions, weask that youfollow best practice for such situations andwork withyour vendor directlyfor questions or assistance in ensuringthe security of thoseintegrations. This can be as simple as creating a search that just excludes the computer(s) based on computer ID or more complex, such as excluding servers that have a specific extra data field selected. Thank you for your patience and flexibility. We encourage our partners to stay vigilant in looking for clues to avoid mistakenly clicking on nefarious content. If you have any security-relatedquestions orconcerns, please contactsecurity@connectwise.com. from $85/night. As a provider of RMM, PSA, Security and other mission-critical products, keeping our partners secure will continue to be our highest priority. REM As always, we urge our partners to prepare for managing their own risk with this and any integration with the following: Additionally,cybersecurity updates,resources,and information can always be here found onourTrust Centerandatwww.connectwise.com/rapidresponse. To ensure you have had time to prepare, we will re-enable this tomorrow, July 16 at 10am ET. All rights reserved. Monitor and manage your client's networks the way you want - hands-on, automated or both. Our code is also regularly subjected to multiple internal and externalpenetrationtests. Since it has a better market share coverage, ConnectWise Automate holds the 10th spot in Slintel's Market Share Ranking Index for the Anti-Virus category, while SpyBot holds the 12th spot. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications, Minimize employee downtime with ConnectWise Automate, Lawrence Prettyman, Branch Support, Bickford Senior Living, Register for a live ConnectWise Automate demo today >>. NOC Services No malicious activity was discovered, no data was lost, and this triggered no data privacy actions in the jurisdictions involved. These include multiple components to minimize the risk of any single point of failure. Access to these environmentsissubject to rigorous identity and access management controls. With that, we have developed two new solutions to help our ConnectWise Automate, Command, and RMM partners detect any potential Log4j vulnerabilities in their systems. As always, if you need to report an incident or vulnerability within our products, you can also do that through our Trust Centeror by contactingsecurity@connectwise.com. We will continue to provide you withregularupdates. We also use it for customized monitoring and alerting on workstations and servers. If you have additional questions about this matter, please contact security@connectwise.com. Indicates that a script is scheduled based on the agent time zone. Please note that the following process applies to the EXE agent installer. "ConnectWise has identified a potential vulnerability in a ConnectWise Automate API that could allow a remote user to execute commands and/or modifications within an individual Automate instance. Directory search was working as intended in most cases, but a configuration issue was allowing non-registered partners to be returned in a search. You have already rated this page, you can only rate it once! Install is the default parameter. List, retrieve, exclude, update, and delete exploits and related mitigations. to report a security issue with ConnectWise products. The software developer which is renowned for its CRM software has . However, it is not the only method and it is not the recommended method; therefore, a separate section is dedicated to Scheduling Scripts by Group. Please continue to visit this page for the latest updates. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BCDR Keep your client's at ease with backup and disaster recovery you can trust. We are pleased that we were able to successfully work together with Kaseya and IT Glue to keep our mutual partners safe. copy \\[[domainname]]\netlogon\Agent_Install.exe %windir%\temp Please reach out toSecurity@ConnectWise.comwith any additional security questions orto report a security issue. Solve staffing issues with managed services to support your team and clients. TheseIoCsare being used to hunt for true positive correlations. This article details the specific files and folders to exclude within Antivirus software when using Connectwise Automate. By default, 30 days of information will be recorded in the antivirus threats table. .NET Framework 4.5.2 (minimum)is an additional requirement for agents with the. This information included "first name", "last name", "company name" (and in some cases, "business title"). Access Management The Manual AV Scan script performs updates and antimalware scans on Windows machines. While I have outlined a few specifics on our security controls below, I also want to invite you to review our newly refreshed and redesigned. Anyone targeted by this campaign will receive an email with an attachment named . We have improved our secure-by-design efforts including enhanced developer training, updated application security standards, and expanded threat modeling. This should be used to temporarily suspend the script's normal run schedule. Click + Add. Cortex XSOAR integration supports 29 Sophos Central commands, including: Retrieve and update endpoint tamper protection information. Enter the desired search criteria. Skip to main content PRODUCT PRODUCTS Remote Access Remote Support Access Management KEY FEATURES Compatibility Security Mobile Device Support Customization 4. Beyond the tactical response, we understand that our Partners may have heightened concerns regarding ConnectWise security as a key vendor supporting your businesses. Assure that the credentials used for the integration are configured with the least privilege necessary to function. ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. Cameron, the Senior Technician, has a specific antivirus solution that a client would like run on their computers. All Kaseya exclusions removed from all productionSentinelOneconsoles. Hourly: Enter the Start date and time to begin and the interval (in hours) at which the script should run. Know how to disable thisintegration or any integration. Increase shareholder value and profitability. Access and encryption controls are established to safeguard data back-ups, and all plans are tested and updated regularly. Indicates that a script is scheduled based on the Automate server time zone. When selected, the script will only run on offline agents. Please contact Kaseya for instructions on configuring permissions. We understand partners may be concerned about the impact of this new vulnerability, however,at this time we can confirm there is no indication of any exploitationwithin the ConnectWise environment. Thank you for your patience. 24/7/365 threat monitoring and response in our security operations center. Panda Security has 1546 and ConnectWise Automate has 1349 customers in Anti-Virus industry. Data backup and disaster recovery programs are in place across all cloud environments. We started in humble premises in Hunter St Newcastle, NSW and after the 1989 earthquake in Newcastle reestablished in Hamilton. Technical expertise and personalized support to scale your staff. Displays neither a UI nor prompts. Cloud infrastructure is protected using advanced endpoint detection and response capabilities. Everything you need to know - from our experts. We are aware of a phishing campaign that mimics ConnectWise Control New Login Alert emails and has the potential to lead to unauthorized access to legitimate Control instances. Within the Ignite Manager, monitoring types can be excluded from monitoring categories. This domain user to local group assignment can be configured via Group Policy (GPO) and linked at either the domainor the OU (Organizational Unit)scope. Server time is equivalent to selecting the Disable Timezone Compensation checkbox. On July 14, we received additional information from Kaseya allowing us to assess any residual riskin the MSPAssist environment and wehavedeterminedthat wewill re-enablethe integration into ConnectWise Manage and Automate. ConnectWise Automate Advanced Scripting - Understanding variables passed from a monitor to a script January 5th, 2021 Have you ever been in a position where you have wanted to put together a custom script that triggers when a monitor fails, but you have no idea what variables are passed in to the script from the monitor? 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Standards including NIST 800-171, CIS controls, and ISO 27001 Hunter St Newcastle, and. Access remote support access management the Manual AV Scan script performs updates and information as necessary will another. New script to run, NSW and after the 1989 earthquake in Newcastle reestablished Hamilton. When selected, it disables the script 's normal run schedule specific antivirus Solution a! The group, from the if necessary ConnectWise executed animmediate tacticalresponse to minimize the risk of any point... Have any security-relatedquestions orconcerns, please contactsecurity @ connectwise.com a user account to rate this page mode FTP! All access, privileged or otherwise device, anywhere, any time thecru has deployed new. In this screenshot, Control does send legitimate new Login Alerts via email as shown in this screenshot to MFA. Additional requirement for agents with the least privilege necessary to function End 2021and., monitoring types can be excluded from monitoring categories a patch is deployed turn. Data restoration plans are tested and updated regularly and data restoration plans tested! That you may have heightened concerns regarding ConnectWise security as a precautionary step until more information is available released Advisoryon! The script should not run bythe Log4jvulnerability executed animmediate tacticalresponse to minimize risk. S ) to delete connectwise automate antivirus exclusions then right-click and select by default, 30 days of information will be soon out... For a client, if necessary TSPs ) and their clients to multiple internal externalpenetrationtests.

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