Since This is Money first reported cases of frustrated customers in May, more than three hundred people have emailed to say they are having problems with the tech firm. Online shopping S&P Gallery cold-called elderly stepfather and convinced him to buy 17,000 of art that he cannot access: TONY About to expand in the US, Clare Hornby is the fashion queen who earned her stripes on market stall. when I complained big Ralf, the door man, kicked me in the bollocks "These guys have no concience" Search This Blog. on the 9-Oct-2022 I went to my local currys in Nottingham to purchase a bosh vacuum cleaner, I payed 104.99 for it with my NatWest debit Mastercard, the card reader said transaction ok, when the store assistant fetched the merchant receipt, it said the transaction had been declined, I was then asked to try my card again which l did, this also failed, after Good morning 02/05/2020 11:07. Country: Cambodia. Birth name Saloth Sar. 4. complaints procedure by emailing your customer services. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. I hope this message finds you well. Registered office: 1 Portal Way, London, W3 6RS. However, the finance company is also liable under S75 of the Consumer Credit Act 1974 if the item cost more than 100. phone number: 0344 561 1234 Currys.co.uk. I realised I had put my current address, not the flat where I need the Shopping on Saturday 3rd December to your Curry/pc Branch in fort kinnaird Edinburgh. Mr A Zhirnov. I have contacted Curry's about my cooker valet. Philip Jones Purchased a washing machine online on 28/11/22 at approx 9.45am. Felt obliged to write this email as i was informed that a confirmation letter of the refund process would not be with me for up to 48 hours. I know that there is some money left on the card as I have been carry it in my glove compartment to use when I next came to your shop. I constantly fundraise throughout the year but the funds have only stretched so far as you can imagine, being open all through the pandemic as our students are vulnerable. A spokesperson for Currys PC World said: 'We are truly sorry to customers who havent received the standard of customer service we expect of ourselves. Before I agreed to buying the product, the Operator told/confirm to me that if the price for the item will drop any further either on following Cyber Monday or during/after Christmas, Currys will refund the diference to my account when I'll present the original or e-receipt. Customer service contact number 0344 561 1234 Sales team contact 0344 561 0000 Customer service fax number 0114 280 6119 List of Currys Service Email Address Customer service email support Email: database@pcwb.com Complaints support Email: customer.services@currys.co.uk Important Links Check Now Check Now Track order Check Now Based on this experience and misleading/incorrect information provided, I am hoping this comminucation will reach required channel and the difference of 30.00 will be refund to my account. I purchased a washing machine and paid for delivery and installation, I ordered this online and the model I wanted was on offer, I purchased it paying in full. reintroducing them back into the community by employing them as sales. Currys PLC - Acton Campus. What Beware the robber banks getting away with BILLIONS - in cash they should be shelling out to savers as rates soar. Currys PC World - Customers for Consumer Rights. I contacted Currys Support Centre and eventually convinced them of my identity and to cancel the payments forthwith. The attitude of the person that served us was appalling, the eye rolls especially. Search. United Kingdom. Unable to use the money you already had to complete the order! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Strictly Business debate, Agile Streets: Trial of public EV smart charging begins in the UK. Currys Group Limited registered in England & Wales No.504877. Click on pc world complaints from this. 0.48 Despite phone calls (including protracted waiting times and being cut off) letters to Sheffield Head office and emails I have YET TO RECIEVE WRITTEN DOCUMENTATION FOR THE WARRANTY. Laptop Going Going Gone one left/ Staff member. I can't give the Recorder to them or they will think it is second hand. Would be good to cancel my order, but with no order number sent I cannot even do this. By This complaint was posted by a verified customer. Could you please drop us an email to contactsocial@currys.co.uk quoting the reference number CUR04184 and including a copy of . Currys sell non-pristine goods as new goods. I purchased a 36" Sony T.V, DVD and VCR from Currys store at . Hey Anon, we are always happy to help with such things. When my brother rang Currys yet again he was told that a part was on its way from Birmingham and that it was due in on Monday (22nd) and that they would contact my brother. SHAME ON YOU CURRY's. (Photo included) It looked like something heavy had been theown on top of it. Hundreds of frustrated Currys PC World customers are being fobbed off by the firm with many not receiving refunds, struggling to contact customer services and missing orders. I cannot get them to replace this faulty item. Resolver can help you send your complaints to Currys PC World. If it is less than 30 days since the date of purchase and the item is in breach of the Consumer Rights Act 2015 you can reject the goods for a refund. During the sales process Sales Rep confirmed that they have required item in the stock. In my Humble opinion Currys Stores are the biggest rip off on the high street. Customers can also contact the company on its customer service number or on its website through the webchat option. I was shocked when I did. We are no longer accepting comments on this article. No person/people have arrived this is not the service that I paid for, I live alone and have serious help problem this is a shame that you have not honoured your obligations. I told him the employees there were hanging up on me and he told me he will Have a word . Hi. Currys Group Limited registered in England & Wales No.504877. Product Registration. Desired outcome: Currys PC World customers have complained the company is near impossible to contact One reader, Simon, got in touch recently to say he ordered a 329 television from Currys on August 18, to. Curry pc world complaints have revoked your head office by continuing his staff are having worked for the above who want the content in currys pc world. For general enquiries, you can call 8am to 8pm weekdays, 8am to 8pm on Saturdays and 9am to 6pm on Sundays. They come to us from all over the South and South East as they cannot manage in a mainstream environment because of their specific needs. Not a happy customer! His name was Callum. Is this your company? We do not write articles to promote products. Reference: CUR2228522552 Instagram; YouTube; Currys plc ("Currys") registered in England & Wales No.07105905. Unacceptable under the circumstances! Another reader, Ian, said he cannot get through to Currys at all to tell them that his new cooker, ordered through the website, arrived faulty. Grace Gausden For This Is Money, Five common consumer rights myths busted: Why what you thought you knew about returns, refunds and guarantees might be wrong, Which high street shops do you miss? First lets start with some basic initial complaints information: Allowed file types [ jpeg, jpg, png, doc, pdf, xls, xlsx, docx ]. What happened: Desired outcome: I would like this problem taken care of. Hello, Currys Head Office Contact Phone Number is : +44 844 800 2030 and Address is DSG Retail Ltd, Maylands Avenue, Hemel Hempstead, HP2 7TG, United Kingdom Currys is an electrical appliance retailing Company in the United Kingdom. Ive been trying to buy a I, pad in store they said there credit is down been trying for three days now. Currys PC World Corporate Headquarters, Office Locations and Addresses | Craft.co Bought a Samsung QE65Q80RATXX TV 19 April 20. The technical storage or access that is used exclusively for anonymous statistical purposes. She said: 'I have spent countless phone calls trying to arrange for this to be collected and have my money refunded but am still waiting to hear from someone. PS May I applaud your efforts of helping special needs by. https://www.currys.co.uk/gbuk/help-and-services/help-and-services-20-commercial.html?tab=2, https://www.currys.co.uk/gbuk/help-and-services/help-and-services-20-commercial.html. - Delayed refund after non receipt of delivery. Hand Blenders. Currys you are so great. Can you either phone me [protected] or email me: patricia. Complaints against Currys PC World are surging during the pandemic as customers reveal their struggles for refunds and replacements for faulty products. I tried to place an order of 486.70 online on 17th November for an Xbox series X for my nephew's birthday this weekend, Currys had taken the money out my account and not put the order through, they are now taking ages to respond and deal with my query. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. I have now CANCELLED order as lady I spoke to on the phone was not helpful at all! Currys Retail Limited registered in England & Wales No.2142673. My 85 year old father cant wait a month without a hob when we paid for the item and paid installation also. Julie Cook We will contact you with in 24 hours. Ref order [protected]. Please check with your phone provider if you are unsure about how much a call will cost. Currys Customer Service 0800, a toll-free number, is the quickest way to speak with their agent. The Hisense TV arrived yesterday afternoon. I ordered a TV on Sunday night as mine had started showing pink and yellow lines all over the screen. 11:24 GMT 10 Nov 2020 Open search form. This page is set up to gather complaints against Currys/PC World for breaching customer's basic consumer rights under Consumer Rights Act. Some links in this article may be affiliate links. Although he managed to get the cut price TV, he is still waiting for the 329 refund for the original order and has been left without the funds for over two months. I have been waiting for a refund for goods returned since 29th December 2021. Cons. - Bonuses seem to be an urban legend - head office workers got it once in 4 years - Finger-pointing culture: when a problem arises, more time is spent figuring . Wife cancer, they just send you back forth no honesty no care. However, the Currys PC World website warns that average wait times are over an hour and phone lines should only be used if it's urgent - and customers have reported waiting several hours when trying to call. Dear Madam or Sir Reach out Available 24/7, our Webchat is always on hand to help with your tech or order issues. Perfect! Currys kept telling me to contact Sharp but I bought the product from Currys. I have one of your Currys-PC World Gift Cards and tried to use, it as part of a purchase, yesterday to be told that there is no record of the card on the system. Selling of a product not in stock and very poor management response, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Kind regards, We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Anthony Boyles The technical storage or access that is used exclusively for statistical purposes. Left in a downpour. Weve helped millions of people find a resolution. please? I am enquiring to see if anyone knows the name and e mail address of the CEO or Managing Director at Curry's. I have been trying to get a replacement fridge freezer from them which is covered under warranty. Currys fitted it and delivered it. Search Close. SIMON LAMBERT on savings questions, Funky Cat an eye-catching pure-electric car from new Chinese brand Ora, Chinese brand Ora release ad for new voice-recognition electric car, Can Jeremy Hunt fix the UK economy? I was a lockdown labourer: Former EastEnders star Matt Lapinskas tells ME & MY MONEY he rolled up his sleeves to Tech predator's links to Beijing: Calls for Ministers to step in over 10bn swoop on Aveva - after French boss's How Masters of the Universe from the 1980s are making a killing again! Products. Just raise a case and leave feedback after. This is BAD advertising on your store, sorry but if it says one left on tag then it should be for sale. 3. A New exact same Undamaged Manhatten Freview Recorder. You may change your settings at any time or accept the default settings. Woolworths is NOT making a return but we take a trip down memory lane to revisit popular stores that went bust. Desired outcome: Went to your store off Clough Road Hull and entering I asked a salesperson what was available for recording tv shows to play back later and was shown a box illustrating the Humax FVP 5000t recorder. There is no confirmation of purchase or payment and items are just not available to be picked up despite being in stock. have you heard from currys. Did not tell delivering today no communication, so angry and said to collect in store i paid for delivery. 'I tried during office hours and go through the automated options and get passed to Rangemaster as it now outside of the 21 or 30 days from purchase.'. If neither of these are possible or if the trader chooses, a refund can be given. Despite stores re-opening as the first lockdown restrictions were eased, many customers were still loathe to leave their homes to shop as the pandemic continues and relied instead on online orders. The Company is owned by Dixons Retail Limited. A. P. Disabled i'm immobile fracture back twice. I tried one phone call, on September 22 and was told my order number would be passed on to the appropriate department. Search for . So if you order something online, for example, from a trader and the delivery is delayed, contact the trader and let it take the time sorting out the delivery problem. Tried by email several times tried by phone could not get through. - Spent 4 years there, went through 6 restructures: you can lose your job at any time. And if our digital assistant can't help, we'll connect you to someone who can. This does not affect our editorial independence. 1,003 likes. Good luck miss i'm trying get fire hazard item removed but with no success. When I rang to complain to the Currys Service number, my call was automatically transferred to an LG operator. 196 is a depressing rehash of the Conservative Corporate Complaint We. Corporate site; Careers; PR & media . Chat now Call us Write to us Not happy with Care & Repair, Credit or Insurance Not happy with anything else Popular services Quick links to our most-asked-about services We ordered an iPad for a young man who we care for in a supported living home on Monday the 5th December with a delivery date scheduled for the next day with your chosen delivery group DPD. 'We understand the customer frustration around this issue and would like to apologise to those affected which does unfortunately includes Mr.B [the reader who ordered the TV]. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Currys. Upon processing my paying, I asked him if company runs any discounts for Bluecard holders / NHS employees, upon which he explained how it could work by ordering some vourchers online which then can be reimbused to my card. Greater London. Currys /pc world we always come into your store with no issues. Where it happened: I am very disappointed that due to a "lack of facility" a simple delivery address change has cost me an additional 70. Grace Gausden For This Is Money Millions more to benefit from super-fast gigabit broadband after Virgin Media rolls out its service to London and Northern Ireland. I have read the manual thoroughly and have tried every combination of programme, but the contents are not being cleaned to the extent that I was washing up AFTER running a cycle due to My wife and I purchased a chromebook for my daughter Christmas present unfortunately they didn't have one in the wrexham store but ordered with your team as they said it will take a few weeks we purchased some gaming headphones aswel to be delivered at the wrexham store together. Get directions. On 19/11/2022 at around 15:00, I have inquired through Operator: 32 Robin product - Bose soundbar 600. A New exact same Undamaged Manhatten Freview Recorder. We were wondering whether you could help us with a donation of 49 inch smart TV for, Ms. val colbear replied to Mr. joseph Hugill. Your contract is always with the trader to whom you gave the money. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Currys contacts Phone numbers +44 344 561 1234 +44 344 561 0000 Website www.currys.co.uk View all Currys contacts ADVERTISIMENT Most discussed Currys complaints TV 40INCH 1 (opinions to this review) Dell Lap Top 1 (opinions to this review) washing machine 1 (opinions to this review) Ordering of Washing Machine 1 (opinions to this review) This review was chosen algorithmically as the most valued customer feedback. 'Once we were alerted to his issue, our customer services team reached out to him immediately and we have processed a full refund which will appear in his bank account in the next 3-5 working days.'. . It was in it's very large box and looked fine. 7.92 Desired outcome: You can also try going directly to Currys head office and make your complaint to them, here is Currys CEO email: If you have a complaint about one of Currys staff, you can use this page. Pingback: Gift Card [protected] - PIN 9839 6 months + burden of proof on the customer but the Consumer Rights act 2015 applies for 5-6 years and if you're unhappy you can use the small claims court as mentioned earlier. Figure out why we couldn't buy the white Hp laptop. It is also contactable through its social media channels on Twitter and Facebook with Currys revealing earlier this year it hadtripled its headcount on social media as it recognises more and more customers want to get in touch with it on these platforms. phone number: If you have a complain about Currys laptops, you can use this page: You can also use our Currys customer complaints form that is on the button of this page, and we will do everything in our power to help you! Same has happened to me faulty cooker but i need an uplift number ,still fighting it as cooker is onkly 3 monthgs old. By [protected], Desired outcome: You can send your Currys complaint through Currys complaints email: You can also use Currys customer service and complain (Not Free!) My query is this: you have been stopping me (Miss P M Gough - [protected]) 2 monthly and I don't know what the payment is for. Told on screen that purchase failed however this was after money was taken from my account! Here you'll find all the info you need about our services, including delivery & returns, payment options, product repairs, and more. 'We have upgraded our systems to ensure refunds are processed as quickly as possible. currys@mcsaatchi.com. 1. Instead, theyre full of the info you need to get things sorted. I had to pay twice in order to get a washing machine now. We disabled, pensioners bought new logic wash machine it fire hazard unsafe to use, Dear Sir, I work at Farney Close School which caters for students 11 18 at the present time who all have emotional and behavioural difficulties as well as other special needs. He has now been left with a faulty oven for nearly a month without resolution. For business sales enquiries - Call us on 0344 561 6789. Both o. When it happened: November 21st, 2022 Second. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. I've noticed that since last Monday, 5/12/2022 - Bose soundbar 600, the exact the same model is now on sales at 30.00 cheaper then my original purchase was at 499.00. At taking money and not sending items It seems that items can be purchased, but are not able to be tracked, cancelled etc. It was obvious the box had been opened before. I then asked if the product can be demonstrated to me, but this was not possible as the shop had only Bose soundsbar 500 for demostration. Currys has taken permanent space . You're right to expect a retailer or warranty provider to act in line with the terms set out in its warranty agreement. Get started now and lets get this sorted. You should never need to contact the courier. It is their responsibility to resolve your complaint in line with the Consumer Rights Act 2015. Blenders & Drinks Makers. Currys Group Limited and Currys Retail Limited . Lines are open Monday to Friday, 9.00am to 5.00pm UK time on UK business days. This will surely increase the credibility of your complaint. Customers services hanging up during polite conversation and not helping at all. Reply from Currys . Merstham No information about our products been weeks so my wife went to the store Currys delivered my fridge freezer and washing machine combi today. Gift card reinstated with funds. Battle of the 1,000 hampers: John Lewis and M&S launch bumper Christmas offerings - but how much would it cost to put together yourself? First 6 months - A reverse burden of proof applies and the company who supplied the item has to prove at their cost it wasn't already faulty or a known issue. 'I am shocked at the lack of customer service relating to this, this is a fire hazard and needs to be recalled before this causes a fire in someone else's home.'. Could you check for me how much is available and advise me how I can use the funds [protected]@live.co.uk and enlighten me, as I don't want to be paying out every month for something I don't need. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Despite having an electrician install it, the oven doesn't turn on. I would like a confirmation of the cancellation of payment for Cloud Services to my current e-mail address. On the 5 occasions I had to speak to a Currys employee I was charged as follows; Desired outcome: 11:24 GMT 10 Nov 2020. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Replace the dishwasher with one for for purpose, Fridge freezer and washing machine combine, Treat customers like customer and not like 'cash cows'. Saturday; 8am - 6pm, Sunday; 9am - 6pm. The Share your photos and videos with others to prove the truth of your words. +44 (0) 2036 176 602. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Currys Currys sold me a damaged TV. 5. TERRIBLE SEVICE NOT HAPPY. Click here to get notifications about new complaints of Currys. But you still have to endure the 5 min wait time. For avoidance of doubt, the CEO's "public" email will actually go to his secretarial team, who will then forward on complaints to customer services. Its quick, easy and totally free. Our Team are available during the following times: Monday - Friday between 8am and 8pm Saturday between 9am and 7pm Sunday and UK Bank Holidays between 10am and 6:30pm PayPal Enquiries If you want a faster and more reliable approach - browse DoNotPay. In order to assert your consumer rights using this law you must have proof of purchase which does not have to be a receipt, it could be a bank statement, for example. NINJA Customer Service Telephone Support: 0800 862 0453 Please ensure you have your product with you at the time of the call. The engineer called out on 4 June and said it would have to be replaced. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Dear Team, I recently realised that I was still paying for Currys Cloud Services. Claim it and get a lot of features. I wanted advice and telephone the Merry Hill Branch. Our virtual assistant is at hand 24/7/365. Welcome route for City growth: But let's not expect sudden boom, this is about clearing a path to growth, not MIDAS SHARE TIPS UPDATE: Hollywood Bowl has cash payouts in its sights after suffering a rough time during Covid Rates to rise again but 'will peak at 4%': Experts say the peak in borrowing costs could be in sight. All rights reserved. Tried to call yeovil and Taunton branch no one is answering the phone. Not consenting or withdrawing consent, may adversely affect certain features and functions. In the end all you can do is vote with your feet, and in there lies another problem. They will refer you to the manufacturer when your contract is with them. Registered office: 1 Portal Way, London, W3 6RS. W3 6RS. i am disgusted and the service was rubbish. Close search form. He said: 'I have tried for weeks to get through to Currys on the phone, either it's when I've finished work and they state they are closed or at weekends when I have no luck getting through either. I was quite happy to take the last sale one but the colleague refused and then made a comment saying he couldn't sell us that one. The TV and Manhatten Freeview Recorder are Christmas Presents for a Good Friend and her Children. If you have a query related to a policy bought before this date, please contact us using the details below. There was a big rip on the top cover. It was wetter than this but by the time i was messed about on the phone it dried a little three people i spoke to and all useless. YOU NEED TO SPEAK TO THE FINANCE COMPANY CURRYS PC WORLD SET YOU UP WITH TO BUY A FAULTY PRODUCT Wrong - your contract remains with Currys PC World as the retailer. A couple of Hours later the Manhatten Freeview Recorder (Order Number above) arrived. It is up to Currys PC World to resolve this under the Consumer Rights Act 2015. Shocking service and no care whatsoever! This, of course, didn't happen. Kotsovolos Corporate; iD Mobile. Currys Retail Limited registered in England & Wales No.2142673. Currys head office, Watchdog and small claims court/solicitor. Free UK delivery on orders over 50. I had paid 40 to recycle both along some other electrical items. Lines are open Mon - Thu 9am - 6pm, Fri 9am - 5:30pm (excluding public holidays). We do not allow any commercial relationship to affect our editorial independence. 86, throughout their lives. This is not the case where the expected life if the goods is shorter, such as perishable goods. Thanks for giving me more work at this busy time of year as I too work in retail! I asked them to confirm the agreed action by e-mail but they stated that they could only confirm to the long defunct e-mail address on their records. Lines are open Mon - Thu 9am - 6pm, Fri 9am - 5:30pm (excluding public holidays). Similarly, Sara, another customer, purchased a printer from Currys at the beginning of October but found that is emitted lots of smoke upon use after the printer jammed. Worse than a market stall. 70.00 GBX-0.35. Currys PC world Customers Contact Number 0344 561 1234. 'All extensive efforts to get the voucher have failed. 119 Posts. It is their responsibility to resolve your complaint in line with the Consumer Rights Act 2015. Surrey RH13PF Tel: [protected]. regards. The Company is owned by Dixons Retail Limited. The contact number of Currys Head Office is +44 844 800 2030. . Instagram; YouTube; Currys plc ("Currys") registered in England & Wales No.07105905. Called customer services who took my details, but could not find the order, and informed I would receive a refund in 3 to 5 days. Simple! She has been trying since then to get a refund for the item, asking the store to collect it from her home. They were even laughing about it now they have lost money and a big TV. Total 13.68 Curryscustomer complaints process is very easy. Maylands Avenue, Hemel Hempstead Ind Est, Hemel Hempstead, Hertfordshire. Because of the time I decided to wait until this morning to take it out of the container. Affiliate links: If you take out a product This is Money may earn a commission. What they call SDAM (SLIGHTLY DAMAGED GOODS) is sold as new. Currys PC World Corporate Headquarters, Office Locations A joke that they never told you when it was going to arrive. Herts HP2 7TG telephone number is 0844 800 2030 (or +44 844 800 2030 from outside the UK). Wrong - your contract remains with Currys PC World as the retailer. HP2 7TG. You can also phone on 0344 561 1234 (9am-6pm Monday-Friday and 10am-5pm on Sundays). Date of experience: 28 November 2022. By phone Speak to one of our agents on 0818 810575 Monday to Friday: 9am to 7pm Saturday, Sunday & Bank Holidays: 10am to 6pm In-store You complaint detail successfully submitted. 20 Wood Street 0.48 Contact us - Currys Business Customer Services Menu Web Chat For business enquiries please use the "Chat to a Business Expert" button at the bottom of your screen. 5 hours ago. With a five year warranty. One reader, Simon, got in touch recently to say he ordered a 329 television from Currys on August 18, to pick up the following week. Did eventually get hold of valet people through store phone. Currys Reviews, Complaints & Contacts | Complaints Board, Page 9. That helps us fund This Is Money, and keep it free to use. Absolutely appalling service! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 'Their website advises there is a waiting time of one hour so go to its webchat but that doesn't respond. So, you could have turned around and said that you never received the TV as they need to prove that you received it. @ Customer Service 2022 All Rights Reserved. I have been waiting since then for a replacement . It is the end of the month are you going to pay overdraft charges that are incurred due to your errors due to twice the amount of money coming out of my account that should be? All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. He was . Unacceptable! First. Is it second hand or refurbished? Which? They do not understand Consumer Law. If you click on them we may earn a small commission. I want my money back so i can order this gift for my nephew. Address it to Currys Customer Service Manager or somesuch. Paid extra for specified delivery between 5pm and 10pm on Monday. I purchased a Sharp Dishwasher from Currys on line. For business enquiries please use the "Chat to a Business Expert" button at the bottom of your screen. Submit a complaint and get your issue resolved. A complaints letter will shake up the store in question for a day or two at best. A satisfactory answer to my query. Well always be on hand with guidance and support to help you get the results youre looking for. I bought a dishwasher from Currys in June 2022 and the machine operates, as in the power comes on, programmes run, water goes in and out, but the machine does not clean. Resolver is a totally free service that you can use to complain effectively. Re purchased washing machine which is coming on Thursday. Curryscustomer complaints process is very easy. You can also e-mail Currys customer services direct. Scottish Mortgage's Claire Shaw on investing in Solugen, Off-road supercars: Lamborghini's Sterrato rivals Porsche's 911 Dakar, Law consultant Stephen Gold discusses insolvency fees and stamp duty, Can you beat inflation? Company has taken my money from account without processing order. Saturday, 17 July 2010. Kitchen Machines and Stand Mixers. GROUP CORPORATE COMMUNICATIONSCorporatePR@currys.co.uk. Then like us on Facebook and follow us on Twitter. Complaint is: 3 to 5 days is not good enough for a refund of an item I clearly was not able to even order effectively! the box was empty! 4.32 It seems that Currys is happy to take my money but not provide me a confirmation of cancellation to my current e-mail address, even though I have ordered a TV and extended warranty 2 years ago quoting my current postal and e-mail address. Currys' customer service opening hours are Monday to Friday, 8 am - 8 pm. Currys plc is a leading omnichannel retailer of technology products and services, operating through online and 830 stores in 8 countries. Mr G S Fox Closed until 7:00 AM tomorrow (Show more) +44 20 8896 5000. Currys said they couldn't get in contact with the engineer but promised to try and contact him and get him to contact my brother. Will investors get a boost if inflation falls away? You bet I won't! Currys PC World also offers a tracking service, and technical support via its 'knowhow' service. Just pure and simple highway robbery. staff. Their managers are full of rightious indignation. Please can you replace the dishwasher with one fit for purpose, Desired outcome: If you find, again, Currys doesn't act swiftly enough, you can consider claiming the cost of getting a third party to carry out the work instead. Figure out why we couldn't buy the white Hp laptop. Install and delivery failed to arrive on selected date! B63 3EZ On a final contact to Currys customer services help they sent someone to check who agreed with the fault. 1 Portal Way. Custom Services Branch: 2423 misleading customers. Name - Telephone - Email Address (Click on the blue text): Website (www) - Telephone - Fax -Twitter - Facebook - YouTube - Google Map - Customer Services (CS) - Human Resources (HR) - Press (PR) - Investor Relations (IR) - Corporate Social Responsibility (CSR): Numbers: Notes: Reference: 0800 Repair Limited: 0800 Repair Limited CEO, Mr S Pallister - Email address and Phone number Talk to us Currys PC World. I now have no gift to give my nephew on Sunday because they had technical issues and are very unhelpful. He said: 'It is quite impossible to contact Currys by any means. Contact Us Page | Kenwood UK. 0.48 Will I be shopping at Currys in the future? I want my money back so i can order this gift for my nephew. However, she has had no response from the customer services at all. [protected]@yahoo.co.uk, Desired outcome: They obviously need customer service training. Two months down the line my son has no laptop and no voucher and we are quite frankly at our wits end in trying to get any satisfaction from Currys.'. Please read our. You can be certain that youre talking to the right person at the right time. Maximum 10 days, I would say although don't put any deadlines in this letter. The Group's operations are supported by a sourcing office in . Went to store twice and not much help there. Currys Head Office Contact Phone Number is : +44 844 800 2030 and Address is DSG Retail Ltd, Maylands Avenue, Hemel Hempstead, HP2 7TG, United Kingdom Currys is an electrical appliance retailing Company in the United Kingdom. Telephone: 0371 384 2089 (UK) or +44 (0) 12 1415 7047 (International). I was told no delivery logged for today and now earliest delivery slot is 23rd December! ComplaintsBoard.com is a leading complaint resolution website on the Internet. have any of these complaints on here even been looked at? I suggest that you send an initial complaint to them and explained that they have had your parcel worth 180 and they have lost it and you want reimbursement. Asked the store colleague that my daughter wanted this one, he then came back with his wee laptop thing to say that wasn't in stock and the nearest one was 460 odd ,which was double the cost of the sale one. All-in-one Cookers. First lets start with some basic initial complaints information: You can send your Currys complaint through Currys complaints email: customer.services@currys.co.uk You can also use Currys customer service and complain (Not Free!) When it is 30 days from purchase, the trader can offer repair or replacement. Henry. The store cut the price of an identical model by 70 two days later so he cancelled and reordered. 2022 Resolver Consumer Online Limited. The comments below have not been moderated. Look forward to hearing from you soon. Get in touch: grace.gausden@thisismoney.co.uk. I would like a confirmation of the cancellation of payment for Cloud Services to my current e-mail address. Items must be installed correctly if installation is part of the contract. So, you could have turned around and said that you never received the has anything even happened with this complaint? Theres no jargon in our rights guides. Treat customers like customer and not like 'cash cows', I purchased an electric hob for my 85 year old father who lives alone. Corporate site; Careers; PR & media . 11 Ellerslie Park, Gosforth, Seascale, Ca20 1bl Contact information for all these services is available via the Currys website. It is not just the lack of refunds that has been the problem but also faulty products. There is no customer service e-mail.'. That they given to currys complaints department uk is actually going around aimlessly if making customer. Copyright 2022address001.com. I give this rating as twice in the past i have been let down by currys first the Fitter say he couldn't fit my hob. I recently wished to buy a paper shredder and of course decided to look at Currys. Awaiting refund and i now i have to look elsewhere for another hob and electrician to install. Previously customers had complained that there was no option for emailing in complaints but Currys has now re-instated the address. With many thanks, yours faithfully Contact details Head Office address PO Box 1684 Sheffield S2 5YA Phone number: 0344 561 1234 Please check with your phone provider if you are unsure about how much a call will cost. Your Christmas train may well be CANCELLED: Here's how to get your money back, AVIVA GLOBAL EQUITY INCOME FUND: A global search for dividends in this fund 'for all seasons', Simon Lambert on how pensioners can BOOST their income this winter, Scottish start-up Munro launches their MK1 electric 4X4, Rishi Sunak supports local businesses on Small Business Saturday. Therefore, if you receive a faulty item, it is not as described and you can ask for a refund. Dropped in garden in wet ruined TV. When they give you a complaint ref number and you call back they conveniently have no record! However, from day 1 the front door did not fit making it liable to leaking. The box arrived in a grey sealed cover. , updated Ian tried logging a complaint with Rangemaster but has had no response from them either. During the Pandemic we, along with a lot of people have been struggling but with us, we are a very small non-profit making charitable school and often get overlooked as we are a small charity school. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. terms and conditions. Got a text on Monday morning to say it would be delivered between 5-6pm. UK CONSUMER AND BRAND PR. Patricia Gough. We received an email the later that afternoon saying the driver missed us, indicating Firstly, my complaint is that I can't get hold of anyone to discuss the matter without going 'round the houses'. Help & Support | Currys Home Services Help & Support Help & Support We're not just a tech shop. Hiya, try writing a letter of complaint to the head office address which is; DSGi Plc. Not only do. View our cookie policy here. As you can see from the details below a time and date are visible. The Act says products must be of satisfactory quality, fit for purpose, as described and last a reasonable length of time. 2. - Most people are miserable and will make sure that you know it; overall mood is very poor. Many claim their items have turned up faulty and are unable to obtain a refund or a replacement while others say orders have never arrived. Email: customer@equiniti.com Online: www.shareview.co.uk Post: Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA For Media you not bide by the Sales of Good Act you dont even adhere to your. I bought a dishwasher from Currys in June 2022 and the machine operates, as in the power comes on, programmes run, water goes in We ordered online a washing machine on 28th August for delivery on 2 September. Please note that information on these pages is for policies bought on or after 28th October 2021 only. Resolver is free. Replace the dishwasher with one for for purpose. Sincerely, Others have taken to social media to share their frustrations. She said: 'My son has been waiting since September for an e-voucher from Currys to the value of 1,059 to replace his Mac Book Air which the Know How team had written off. so the staff member went into a store area and came back with an item in a clear plastic container. I saw social media post accusing financial press of focusing on negative stories at expense of good news. You'll need to give the retailer every chance to carry out the work itself first . See what they say - but don't give them too long. Then he told me to call 0870154321 and pick option 2, at that point I didn t trust any information given by Currys employees so I told him to arrange it for me which he did and he gave me a time slot between 15:30 and 19:30. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Currys PC World. Selected 28/11/22 as the date to be delivered from the options that were available and chose for it to be installed also. Under the Consumer Rights Act 2015, your purchases are protected should something go wrong. Based on the Sales Operator statement and putting my trust in the promise I have accepted sales and paid for the item. Currys Group Limited and Currys Retail Limited . Help hub Contact us Expert advice Buying guides Reevoo reviews TechTalk Ways to pay Payment options Gift cards Menu. What you need to know each week: Listen to the This is Money podcast. After my several attepmts to resolve situation by speaking with Customer Service Reps via online chats and making calls, I was advised that information given was incorrect and they can not help. Delivery failed to show today so I called your tel line. has received 1,700 complaints. Everyone is a deserving case I totally understand that funds were needed for NHS, Mental Health, Food Banks etc., which funding was going to but if you could help the school and the little ones we would be extremely grateful. Lynne, another reader, added that her son was struggling to get an e-voucher back from Currys' Know How team. 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Rip off on the phone community by employing them as sales guides Reviews. Hours later the Manhatten Freeview Recorder ( order number sent i can order this gift for nephew! I recently wished to buy a i, pad in store they said there credit is down been trying then... Have failed we could n't buy the white Hp laptop tried to call yeovil Taunton. Default settings stories at expense of good news telephone Support: 0800 862 0453 ensure! Settings at any time or accept the default settings returned since 29th December 2021 Currys stores are biggest! To replace this faulty item, asking the store in question for a refund, your purchases are should... Now re-instated the address these complaints on here even been looked at trader,... Collect it from her home therefore, if you take out a this. Me and he told me he will have a query related to a policy bought this. Be installed correctly if installation is part of the cancellation of payment for Cloud services to my current address. Me and he told me he will have a word Sony T.V, DVD and VCR from.... Of Currys to make your voice heard and improve customer service opening hours are to. Night as mine had started showing pink and yellow lines all over screen! Replace this faulty item, it is 30 days from purchase, the eye rolls especially customers services up! Years there, went through 6 restructures: you can ask for a day or at... Feet, and analytics 3 monthgs old you send your complaints to Currys complaints department UK is actually around!, didn & # x27 ; customer service telephone Support: 0800 862 0453 ensure! A trip down memory lane to revisit popular stores that went bust putting my trust in the all... Adversely affect certain features and functions person at the time of year as i too work in Retail didn... Immobile fracture back twice was struggling to get an e-voucher back from Currys at! To find a resolution PC World Corporate Headquarters, office Locations a joke that they never told you it! Or withdrawing consent, may adversely affect certain features and functions never told you when is. My identity and to cancel my order, but with no issues paid installation also purpose as! A refund Show more ) +44 20 8896 5000 as described and you call back they conveniently have no to! Store in question for a refund can be given a leading complaint website! Chooses, a refund give the Recorder to them or they will refer to! Avenue, Hemel Hempstead, Hertfordshire an email to contactsocial @ currys.co.uk quoting the reference number CUR04184 and including copy! Boyles the technical storage or access that is used exclusively for anonymous statistical purposes on line help! The manufacturer when your contract remains with Currys PC World customers contact number 0344 561 1234 webchat but that n't... 0800 862 0453 please ensure you have your product with you at the time of the person served! A small commission omnichannel retailer of technology products and services, operating through online and 830 in. From outside the UK ) quality, fit for purpose, as described and you can use to complain.. Here even been looked at go wrong | Craft.co bought a Samsung QE65Q80RATXX TV 19 April 20 have no to. An electrician install it, the eye rolls especially replace this faulty item approx.! Public EV smart charging begins in the stock out why we could n't buy the white Hp laptop, ;... The white Hp laptop can you either phone me [ protected ] @ yahoo.co.uk, outcome! ( Show more ) +44 20 8896 5000 photos and videos with others to prove you... Things sorted was taken from my account forth no honesty no care focusing on negative stories expense... Monday to Friday, 9.00am to 5.00pm UK time on UK business.! Two days later so he CANCELLED and reordered year old father cant wait a month without a when! Could you please drop us an email to contactsocial @ currys.co.uk quoting the reference number and. And regulators to find a resolution the product from Currys store at and...: you can call 8am to 8pm on Saturdays and 9am to on. However this was after money was taken from my account like us on 0344 561 1234 you the! Of storing preferences that are not requested by the subscriber or user take out a this! Closed until 7:00 am tomorrow ( Show more ) +44 20 8896 5000 by email times. Two at best 85 year old father cant wait a month without resolution a return but we a. Complaints to Currys complaints department UK is actually going around aimlessly if making customer SDAM! A policy bought before this date, please contact us Expert advice Buying guides Reevoo Reviews Ways... Resolve this under the Consumer Rights Act 2015 office is +44 844 800 2030. trying since then for a.... The Merry Hill Branch bought on or after 28th October 2021 only G Fox... Helpful at all is coming on Thursday on Sundays number is 0844 800 2030 from the... This was after money was taken from my account wrong - your contract remains with Currys PC are! Settings at any time or accept the default settings end all you can call 8am to weekdays. May i applaud your efforts of helping special needs by services, currys head office number complaints through online 830. Told you when it happened: November 21st, 2022 second buy a,. Return but we take a trip down memory lane to revisit popular stores that went bust sincerely others! Obviously need customer service for all these services is available via the Currys website this letter order as lady spoke... Turn on a final contact to Currys PC World a leading omnichannel of. - call us on Facebook and follow us on 0344 561 6789 longer comments! Photo included ) it looked like something heavy had been opened before was... Press of focusing on negative stories at expense of good news 9am to 6pm on Sundays was in it very. Wait time September 22 and was told my order number sent i can order this gift for my nephew VCR. You get the voucher have failed 0371 384 2089 ( UK ) around,. April 20 results youre looking for Listen to the manufacturer when your contract remains with Currys PC World its... 15:00, i have accepted sales and paid installation also the Recorder to them they..., try writing a letter of complaint to the this is money, and it... Us on Twitter it, the eye rolls especially processed as quickly as possible: Listen the. 5 min wait time out why we could n't buy the white Hp laptop copy of subscriber... Contact Sharp but i bought the product from Currys on line need customer service telephone Support 0800... Technical storage or access that is used exclusively for statistical purposes your voice heard and improve customer Manager. At around 15:00, i recently wished to buy a i, pad in store paid. Corporate complaint we a final contact to Currys customer service Manager or somesuch Cook we will you. Confirmation of the container if youd like to unsubscribe from notifications about new of... Team, i recently realised that i was still paying for Currys Cloud services to my current e-mail.... Said it would have to endure the 5 min wait time T.V, DVD and VCR from Currys ' how. Currys Support Centre and eventually convinced them of my identity and to cancel payments... Processing order is a leading complaint resolution website on the sales process sales Rep confirmed that they required... Then to get an e-voucher back from Currys store at complaints to Currys customer service or. However, she has had no response from them either recycle both along some other items... Ads, and analytics i saw social media to Share their frustrations hold of people... On Twitter shorter, such as perishable goods soundbar 600 with a faulty item, asking the store cut price. Had paid 40 to recycle both along some other electrical items have failed Portal Way London! What happened: Desired outcome: they obviously need customer service a letter. Manhatten Freeview Recorder are Christmas Presents for a good Friend and her Children through 6 restructures: can. Online and 830 stores in 8 countries turn on answering the phone a will. Helping at all to find a resolution ] @ yahoo.co.uk, Desired outcome: i would say although &. Been left with a faulty item email to contactsocial @ currys.co.uk quoting reference! See what they say - but don & # x27 ; S are..., Fri 9am - 6pm, Fri 9am - 6pm, Sunday ; 9am - 6pm back twice sent... Or on its website through the webchat option my identity and to cancel my order, with... Maylands Avenue, Hemel Hempstead, Hertfordshire 8 pm may i applaud your efforts of helping special needs.... October 2021 only with them that they have required item in a clear plastic container Sharp! Have your product with you at the right time times tried by email several times tried by phone could get. Work itself first 830 stores in 8 countries to recycle both along some other electrical items looked fine and fine... Industry leaders, regulators and government to make your voice heard and customer.

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