Users can also reset their password by following these instructions: If an end users email address changed and that user had a different email address in Site Admin and Control Hub at the time of site update, that user may experience problems when trying to sign in. that the request status. If you automatically lock the room, the icon turns red. There are conflicts in the single sign-on (SSO) settings. If you permit content sharing at the site level, meeting hosts can choose whether to allow all participants to share. If users forgot their password, they can just click on Forgot your username or password? We'll also enable licensing external users with APIs. You'll be blocked from updating your site. The calendar invite shows the Webex meeting details, including a link to join the meeting. Contact your site administrator for more details"? Verified External Users Users who have signed in, but belong to an external organization. Users can be assigned licenses across any Webex service and multiple Webex sites in one operation, including when a user is first created with an automatic license template. GET /v1 /adminAudit/eventCategories Response Properties eventCategories array [string] An array of audit event categories. Go to Configuration > Common Site Settings > Tracking Codes. By default, all meetings are locked after 5 minutes, and everyone must wait in the lobby until the host admits them. The options marked with an asterisk (*) are available only for sites managed in Site Administration that dont have single sign-on enabled. In the Contact Information section, enter the numbers for office, cell, and alternate phone, and address information. This requires you to configure your SAML assertions to pass this value when configuring SSO in Control Hub. For additional information, see the Webex security technical paper. On the Site Information page, select the new host account request link, or the new participant account request link. To prevent attendees from joining before the host, uncheck the following boxes: Allow attendees or panelists to join before host (Meetings, Training and Events), The first attendee to join will be the presenter (Meetings). The experience of managing sites in Control Hub is similar to managing in Site Administration. On the Add User page, select the type of account that you want to create. If your meeting is listed on your site or is not password-protected, unauthorized users could potentially gain access and initiate expensive calls without the host's knowledge or consent. The following email templates aren't customizable in Control Hub managed sites, but you can customize these emails in Site Administration: If administrators configured site with "SSO authentication for attendees", then hosts can: Restrict events to invited attendees only in the Webex Events (classic) scheduler. As an administrator you can control the security features for all scheduled meetings on your Webex site. Users can request for host privileges or additional services from their Webex site landing page if an administrator allows it. Administrators can identify internal participants with an internal tag option. If the Webex site is linked, then users can sign in to the Webex App using the same credentials for their Webex Meetings site. If you want users to request their host accounts, you can configure the site help/support with pointers to contact admins or link to other tools. Sign in to Webex Site Administration and go to Site Information. A. Active Directory isn't available for Site Administration. You can see a list that shows you what feature needs to be disabled. If your site is large and has more than 1000 users whose email addresses are different in Site Admin than in Control Hub, then you could experience an empty "user to review" CSV file in the site update wizard. Claiming eligible users (your company's users) into your Control Hub organization (requires that your organization has verified the email domain of those users) will reduce the number of users that need to be deactivated before updating your site to Control Hub. For example, Unverified Users cannot join the meeting while Verified External Users are placed in the lobby, or Unverified Users are placed in the lobby while Verified External users can join the meeting directly. Old usernames can no longer be used, and those users must use their email address to sign in. User profile fields are centralized in Webex identity. See this help article for more information. People API doesn't support the assignment of Site Admin roles to users. Administrators with only a Site Admin role may not be able to do some operations with XML APIs, such as changing a user's email address or display name. We recommend using the following features for protection of your meetings: Scheduled Webex meetings are our recommended meeting type when security is important to you or your organization. Consistent security policies across all Webex services. Full admins in the organization owning multiple Webex sites don't automatically have administrative access to all Site Administration managed sites.They must be explicitly granted administrative access to each Site Administration Webex site. If your API integration uses a SSO bypass account, make sure that this account is setup as an admin or external admin in the Control Hub organization; otherwise, the integration will fail after updating the site to Control Hub. If you have other Webex products, such as the Webex App, you have to manage the users and settings for that product in Control Hub. After the update is finished, you can download a list of all users in Site Administration and see which of those users were active or inactive on the site. Users sign in with one email address for every service. Webex Meetings Download and Install Section Overview Download the Webex Meetings desktop app Install the Webex Scheduler for Microsoft 365 or on-premises Exchange Webex Meetings Suite System Requirements You cannot remove a user account from your Webex service site using Site Administration. This value will also be passed to Control Hub during auto creation of new users. This setting also applies to Webex Webinars. Telephony callback fraud can happen when someone joins one of your meetings and uses callback to call suspicious phone numbers from different countries, which cost your organization money. We recommend you enforce automatic locking of meetings after a set time. Change one of the email addresses or usernames. Prior to CWMS version 2.5MR5 there was one certificate set for all machines in CWMS. User management - Allows users to perform administration activities pertaining only to adding, editing, or removing users. Roles & Responsibilities: Administers large deployments of Exchange environments and messaging systems Configuration, support and administration of Exchange Perform regular checks and conduct troubleshooting as necessary Qualifications & Requirements: Before you update your meeting site to be managed in Control Hub, you should prepare your Control Hub organization. Note: Only Administrators can install the Cisco Webex Meetings desktop app and Productivity Tools using silent mode. If you're using SSO, then ExternalID is a Control Hub user attribute that can contain this value. Read about the features that need to be disabled and the differences you can expect in user management and host licensing (also documented in this article). Site updates are paused for a few minutes before and after the top of the hour. To accept one or more signup requests, select the check box for each signup request that you want to accept, then select Accept. There is an exception to this rule: site administrators are eligible for updating to Control Hub if they belong to the partner organization that created or manages your Control Hub organization. All users of the site who should be in your organization are actually in your Control Hub organization. SSO is required for this feature. Administrators have to add a custom label to identify internal participants. Modern administrator controls, such as Directory Connector, SCIM, and active directory groups. For more information, see Scheduled meetings: Enforce meeting password when joining from phone or video conferencing systems. See Batch Import and Export Webex Users in Webex Site Administration for more detail. Users can have different email addresses or passwords across different Webex sites. How would a Cisco Webex site administrator enable the feature for users to save their personal information? Make sure there are no pending or blocking actions on the subscription. A user's email in Site Admin is used by another user in Control Hub. Allow attendee to join the audio portion of Personal Conference before host. If your organization's Webex service site includes the account signup feature, use this procedure to accept or reject account requests. First, review this document and ensure that your organization follows the best practices that are recommended in the, Next, sign in to Webex Administration and click. Beginner. Collaborate Manager Admin user guide - Top 10 features. If you need access to those values, one solution is to copy the values to a tracking code before updating the site. Site Admin sites without SSO configured will have SSO enabled and will use the same IdP as the organization after being updated to Control Hub. The Webex Meeting Site Administration is oriented to manage and access to your Webex Meeting, Events, Training and/or Support. Small business account management (paid user), Allow users to request additional services, Automatically approve all host account requests, Site admin will manually approve host account requests, Allow Users to Request Accounts from the Site. Site update takes approximately 2 minutes + 500 users/minute to complete. The identity of unverified users (users who have not signed in) can't be assumed to be true because they were not authenticated. Contact your site administrator to allow O365 permissions. Select a user who was a full administrator in Site Administrator, and verify that they have the appropriate level of access to the updated site in Control Hub. You must leave at least one country or region enabled for callback. The Webex APIs include several APIs that allow administrators to programmatically perform administrative actions such as provisioning a user or assigning a license to a user. No, user settings will remain unchanged. access immediately after you accept the signup request, edit the user's account, specify a password, and provide it to the While the account is turned off, the user Features marked with a yellow triangle exclamation point icon are just for your information and require no action. If you need this automated deactivation option, and the other options in Control Hub are not suitable for you, then you should avoid updating your site to Control Hub at this time. Each site can be set up with different SSO configurations and IdPs. You can see a list of your meeting sites. The following subscription has pending operations in Control Hub: (SubID). This setting applies to Events (classic). If your organization has enabled the account sign-up option, users can request new accounts by completing an account sign-up Your browser downloads users-to-review.csv. Your site administrator can also answer questions about the features available on your Webex site. The benefits of managing sites in Control Hub include: Unified license assignments across all Webex services. If you have users whose email address domains belong to a Control Hub organization that's in Webex for Government, then those users must be deactivated in Site Administration before updating the site. All other user fields are optional when you create a new user in Control Hub, so we do not enforce additional profile data for Control Hub managed sites. License templates to assign multiple licenses to users automatically. Note: If your site has API integrations done by your company or through third-party solutions, such as learning management solutions, make sure you review the Prepare site API integrations to work with Control Hub section. Modern administrator controls, such as Directory Connector, SCIM, and active directory groups. Locking Webex meetings affects the meeting entry behaviour for all users. If site is SSO enabled, then make sure that: The site license information in Site Administration doesn't match the site license information in Control Hub. We had a problem updating the Webex users. Go to the Webex Events section, and check Enforce event password when joining by phone. Go to the Webex Training section, and check Enforce training password when joining by phone. For better performance, you can add an additional thread to parallelize createuser calls. We recommend that you enforce password requirement on users joining scheduled meetings from phone or video conferencing systems. All users of the site who shouldn't be in your organization are deleted from your organization. This guide references Webex Integration token management and how to exchange these tokens for session tickets for use in XML APIs. You can also allow users with an account to request additional services on the site. In Site Admin you have an auto account creation feature that creates users when they authenticate themselves by SSO. This is especially critical for organizations that are configured for directory sync (through Directory Connector or Azure AD) because directory sync won't allow the site updating process to add users. Before updating your site to be managed in Control Hub, make sure that: To make sure we update your users to Control Hub successfully, you must fix the following types of user problems before you update the site to Control Hub: Users with mismatched email addresses in Site Admin and Control Hub. With the default setting They wait in the lobby until the host admits them, when the meeting is unlocked, users in your organization who have signed in with a Webex account using a host or attendee license bypass the lobby and join the meeting directly. Hosts in other companies or organizations. In the Site Options section, check Enable Personal Room (When enabled, you can turn this on or off for individual users). You must disable mandatory profile fields and tracking codes before you update your site to Control Hub. Small business account management (paid user). Sign in to Site Administration, and go to Configuration > Common Site Settings > Options. How do I create a website in Webex? A. Review the prerequisites, especially the CSV list of users in states that could affect the success of the update. Tracking code values for users will be preserved and available after updating a site to Control Hub. A. Username values are lost after updating a site to Control Hub. Content of account onboarding emails, such as welcome emails, isn't customizable. If the Display name field is empty, the user's First name + Last name appear in the list by default. The number of users in this file gives you an idea of how many user-related issues you have to work on before you can update the site. Claim your users from other organizations (after verifying your domains): https://help.webex.com/nceb8tm. Authentications for API integrations via username and password that worked before updating the site will also continue to work. Otherwise, you'll see a success message. If you don't enable the option, you can assign the Presenter role to select participants or attendees. This section focuses on differences called out when updating your site. If your organization decides to add more products, such as the Webex App or Webex Calling, you'd have to manage those products in Control Hub while still using Site Administration to manage Webex Meetings. For example, if you started the site update at 5:20 and your site has 3000 users, you can expect the update to be done in around 8 minutes. 0 Helpful. Site Administration has a feature that temporarily locks users out if they fail to sign in after a number of tries. Admins can bypass a Webex site's SSO to sign in if the credentials are stored in the Webex site. Create a password that conforms to any password criteria settings for the site and enter it. If your site has API integrations, then switch to using the People APIs. Sign in to Control Hub at https://admin.webex.com and open the Meetings page. API integrations should be tested thoroughly to make sure that all features are working after Webex sites are updated from Site Administration to Control Hub. This causes the site update to not work because you won't be able to resolve the users with issues. (Optional) To turn on or turn off a user account, check or uncheck Active next to the account, and then select Submit. To require sign-in, when joining a meeting or training session by phone, check the following boxes: Under the Webex Meetings section, check Require users to have an account when joining by phone. They also set up your account and manage your account settings. Not really Note:Attendees do not need attendee accounts to attend Webex sessions unless the host requires that they have an account. Collaborate Terms & Conditions. This feature isn't available in Control Hub because there are more robust ways to add new users. See this article for more details. A. There are no changes to them. You can use the People API to create organization administrators with full or read-only permissions, and these become administrators on all your Control Hub managed meeting sites. Make sure to also set up an automatic license template so that new users will automatically get assigned licenses once their accounts are created in the Control Hub organization. You can use the Webex API to create a new webhook, to update an existing webhook, or to delete a webhook once it's no longer needed. Personal Room Meetings can be enabled or disabled for all users in your Webex site. When enabled, CAPTCHA applies to guests joining your personal room meeting. You can't use Site Administration to manage a meetings site after updating to Control Hub. Features that are marked with a red circle X icon must be done. This option is only available for SSO-enabled sites. For individual user deactivation in Site Administration: Use the index, search, and filter controls to find the user. Tracking codes are optional for new hosts. The default setting when a meeting is locked is Everyone waits in the lobby until the host admits them. I suspect this is due to how the integration is done and the APIs used, Site admin is legacy, all new sites (unless otherwise requested) would be Control Hub managed. If the contact information for your site administrators isn't available on your Webex site, you can use your company help desk to reach them. We don't list these users in the users-to-review.csv file. On the Edit User page, change the account information or settings, and then select Update. These links appear only if one or more users have requested an account (host or participant) on your site. Here are some steps to familiarize yourself with and try out management of your site in Control Hub: Select a host, and verify their license and session types. SSO is enabled in the Control Hub organization. You can User management in Control Hub has more modern underlying technologies, so there are a few differences in managing sites in Control Hub. Pending self-sign up account requests aren't carried over to Alerts center. You must disable this feature in Site Administration before you update your site to Control Hub. Sign in to Site Administration, and open the Update Administration page. Whether you're having a quick discussion or working on a project from. Those API integrations don't need to change to use an email address for authentication at the time of site update. Go to the Webex Meetings section, and check Enforce meeting password when joining by phone. Click Download CSV once the export finishes. Adding users to Control Hub: https://help.webex.com/nj34yk2, Integrating your Control Hub organization with an identity provider: https://help.webex.com/lfu88u. The external admin must sign in to Control Hub once after being assigned the external full administrator role before they can get admin access to meeting sites. Sites must be associated with a subscription before it can be updated to Control Hub. If you want to completely manage users, Webex services, and licenses all in one place, you can choose to update managing a Webex site from Site Administration to Control Hub. Take the recommended action for each user in the file. Users who already joined meetings before the site update started won't be affected. The update will fail if: We strongly recommend verifying your domains and claiming your users. Make sure you plan accordingly to avoid deactivating the users in Site Administration before updating your meeting site to Control Hub. Control Hub has other license management options, like auto-assignment templates. This setting also applies to Webex Webinars. How should IT administrators use Microsoft SCCM to perform a silent installation of Webex Productivity Tools? The meeting host can see a list of attendees waiting in the lobby. Select a default language and time zone for the user. Users with email addresses that are linked to users in a Webex for Government organization will cause the update to fail if those users aren't deactivated before starting the update. To turn on or turn off a user account, check or uncheck Active next to the account, then select Submit. Open the Getting Started link from that email, using Chrome or Firefox, to access your site. Small business account management (paid user), Review prerequisites for updating administration, updating a site to Control Hub is permanent and you can't undo the update once it finishes, Prepare site API integrations to work with Control Hub, https://ebooks.cisco.com/story/controlhubessentials/, https://developer.webex.com/docs/api/v1/session-types, https://developer.webex.com/docs/api/v1/tracking-codes, Disable Site Administration features that block updating administration to Control Hub, Review Site Admin users that could block site update, Manage User Accounts in Cisco Webex Site Administration, Batch Import and Export Webex Users in Webex Site Administration, Update a Meetings site to be managed in Control Hub, Validating site management from Control Hub, set up organization- or group-based license templates to automatically assign licenses, End user sign in changes after updating site to Control Hub, set up organization- or group-based license templates. Webex site administrators can assign different privileges when they add or edit users for their site. Response Codes The list below describes the common success and error responses you should expect from the API. If your Webex site enabled auto account creation in Site Admin, you can enable a similar feature in Control Hub with SAML auto account creation. Users are managed centrally in Control Hub, including assigning licenses and service level configurations. Webex site administrators can set up their Webex site to allow users to join meetings on their mobile device, connect Collaboration Meeting Rooms with Telepresence systems, and more. Authenticated attendees in your organization join the meeting directly, while guests wait in the lobby. If users have multiple sites with multiple credentials, the site URL should help them determine which credentials to use. When users are placed into the lobby of a meeting, they are categorized into three groups to simplify user screening and meeting admission choices: Internal users (authenticated users in your organization), External users (authenticated users in external organizations), Unverified users (users who have not signed in and are not authenticated). This window shows that. You can see recorded meetings and also schedule meetings depending of what you need. If any of these options aren't available, contact Webex support to enable them. Webex provides a secure environment that you can configure as an open place to collaborate. If your organization works with sensitive information, we recommend that you require all users to have an account on your Webex site. Additionally, any user that was deactivated in Site Admin before the site update will be listed in the Meetings CSV export file in Control Hub. If an organization is configured for SSO, then all Control Hub managed Webex sites in the same organization follow the same SSO. This button is only activated after the steps above have been completed. A. The site will use the same SSO IdP as the Control Hub organization. We have a centralized user management system underlying Control Hub, where users are distinct and unique within the whole organization (and all of Webex). All sites share the same SSO configurations and identity provider (IdP). Webex Meetings Personal Rooms are a form of Webex meeting that are continuously available to the meeting host. Content of account onboarding emails is customizable. The Display name appears in the Meetings Participants List. XML APIs for user management will continue to be supported until REST APIs can be used exclusively for all user management operations. External users with Basic Meetings licenses will need to be deactivated or upgraded to a paid Webex Meetings license prior to updating the site from Site Admin to Control Hub. Under Security Options in the Webex section: Go to the Webex Meetings section, and check All meetings must be unlisted. When users request new accounts, it may take up to two days before the user is granted access to your site. Organization full administrator role for API integrations. We have a tool in Site Administration to help you through this change, so if your site is already eligible to update to Control Hub, you can get started by clicking on Update Administration in the navigation menu. Sign in to Webex Site Administration go to Users > Edit User . Sign in to Control Hub. Control Hub has its own APIs, including People and License REST APIs for creating and licensing users at: https://developer.webex.com/docs/api/v1/people, https://developer.webex.com/docs/api/v1/licenses. These users may be required to sign in to their Webex clients again if they try to access Webex services on the site during the site update to Control Hub. Follow all instructions that were provided for your implementation. As an administrator, you can force meeting hosts to use the site-wide default meeting lock settings, or allow the host to set the number of minutes after the meeting starts when it gets locked. Contact your Webex Support team. Select Call-in authentication to require call-in authentication for attendees. Administrators can manage a Webex site without consuming a license, but requires a license to host meetings. Yes, you can still sign in to the site URL where you can access recordings, schedule meetings, etc. Site administrators can add, edit, or deactivate users, assign different account types, and enable site-wide account settings. The tool doesn't check to see if you've corrected the issues until after you start the final update. Contact your Webex Support team. Administrators from partner organizations can host test meetings without consuming a license. They wait in the lobby until the host admits them - (Default setting) This option is the minimum recommended level of security. That is what was done originally but I wanted to know if there was anything that needed to be done to the user profile. Fewer administrators means fewer opportunities for site setting errors. In the Webex Meetings Security and Personal Room Security under the section When a meeting is unlocked, select one of the following options for Unverified Users and Verified External Users: They can join the meeting - Disables the lobby for your meeting, allowing any user to directly join your meeting. Admins review requests in Alerts center. This requirement prevents anyone getting into the meeting or training session without proper credentials. If the contact information for your site administrators isnt available on your Webex site, you can use your company help desk to reach them. In Site Administration, the user profile is distinct per meeting site. Those certificate names are based on the WebEx Site URL. Ciscos long term direction is to use only REST APIs (for all operations on users and meeting sites). The host must dial the Webex access number for the audio bridge, and then enter the host access code and host PIN, before attendees can join the meeting. This setting also applies to Webex Webinars. After you finish making changes, click Save. Webex Site Administration Operating System: Windows Desktop, Mac Release: WBS33, WBS39 For: Administrator Subscribe March 31, 2020 | 19416 view (s) | 28 people thought this was helpful Configure Branding for Webex Site Administration In this article About Branding Services Configure the Branding for Your Site Header Those settings will be applicable as before the site update. A. Select the privileges you want to enable for the user. If you update your site to Control Hub without correcting user email address mismatches, the affected users must use their Control Hub email addresses to sign in to their meeting site. Collaborate Technical Requirements Guide. cannot host Webex sessions. For Personal Conference Meetings (PCN Meetings), we recommend disabling the join audio before host option. This is possible if the users email was changed in only one of the two places after the user was linked from this site to Control Hub. When you create a webhook for a particular event, the notification data will be sent as an HTTP POST, in JSON format, to a URL of your choosing, each time it is triggered. This requirement ensures that virtual cameras inherit all permissions that you grant participants, such as microphone and screen capture. The site update will take longer to update if it's triggered near the top of the hour. Read more about tracking codes at https://help.webex.com/izu2ty. This measure ensures that only people with an invitation can join the meeting when using a phone or video conferencing system. Different groups of users in Active Directory can be assigned different licenses based on a license template. The ( and ) characters wont be shown as part of the participants name if those characters are included in the Display name field. You can manage every Webex service in one location. Was this article helpful? All management for this site must be done in Control Hub. For example, you can add countries that you dont do business with, or from which you've received fraudulent or suspicious calls. When enabled, Webex prompts all hosts and attendees for their credentials when they join a meeting, event, or training session. Webex Control Hub Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. This is the URL for your WebEx site, followed by a forward slash (/) and the word "admin". You'll need to provide some basic information like your integration's name, description, and logo. Separate meeting lock settings are available for scheduled meetings and personal room meetings on your Webex site. You can also learn more about XML API integrations on Control Hub managed sites with this guide. Which type of Cisco Webex account do you have? Hosts can also configure meeting security, meeting options and attendee privileges when they schedule their meeting. Follow these best practices to help ensure security for your Webex meetings, trainings, and events. But your results could vary. form on your Webex service site. Emails from the system are sent by using admin@<WebEx-site-URL>. Full admins in the organization has write access to all Control Hub managed Webex sites. User profile fields are configured per site, so the same user can have different values across multiple sites. 08-19-2021 02:02 PM. Sign in to Webex Administration, and go to Configuration > Common Site Settings > Options. You can extend this to require tracking codes for user creation (screenshot below). A company with multiple Webex sites can choose which Webex sites to enable or disable SSO for. You have any pending actions on the subscription associated with the site that youre updating. Those users may be unable to sign in if they try to sign in with the email address in Site Admin or if their Control Hub email address is no longer valid in their IdP (for SSO orgs). This option is an excellent way to keep your meetings secure, but can be limiting if the host needs to have an external guest. Users can only have one password across all Webex services. However, bear in mind there is no site migration process from Site Admin to Control Hub, it requires the site to be removed and then re-added or a new site URL to be used. You can no longer manage this site in Site Administration once the site update finishes. However, we've observed that a higher percentage of fraud originates from the following locations: To help reduce fraud, we recommend that you disallow certain countries in the Webex Allowed Callback Countries list. In the Personal Room Security section, check the box beside Show CAPTCHA when attendees enter a host's Personal Room. Deactivated users also undergo some processing during the site update, at approximately 1500 deactivated users/minute. In the Video Systems section add a Video system name and Video address if youre using a video system. At Require for account signup, select each type of information that users must provide to submit the account signup form. In Site Admin you can choose to allow users to request a (host) account on the site. Users are redirected to sign in to that site. Sign in to Webex Site Administration and go to Users > Edit User. Admins can require "SSO authentication for attendees" for participants whose email addresses match specific domains. The Webex Meetings Suite helps enable global employees and virtual teams to meet and collaborate in real time as though they were working in the same room. Consider disabling the join before host options for your site, particularly for listed meetings. After your Webex site is created, you receive an email. Some usernames or email addresses in Site Administration conflict with usernames or email addresses in Control Hub. Sign in to Site Administration, and navigate to Configuration > Common Site Settings > Options. Webex administrators can enable and disable Webex Assistant at any time. 0 Helpful. (Optional) To change the meeting types that a user can host, check or uncheck the boxes next to the account in the Session Type column, then select Submit. Control Hub only needs a display name and email address to create a user. This should be done before updating the site to be managed in Control Hub. Attendees must have added a phone number and PIN to their profile settings to do so. External admins can bypass SSO of the organization that owns the Webex site. Those deactivated users will lose their service on the sites.*. Note : For customers who have performed a silent installation of Webex Productivity Tools or the Webex Meetings desktop app for an earlier version and are planning to upgrade to a later version, you must first perform a silent . If meeting security is your primary concern, we recommend using scheduled Webex meetings which have a comprehensive set of configurable security features. It is not possible to link users in WebEx Administration to WebEx Control Hub. In the Webex Allowed Callback Countries section, check or uncheck the corresponding check box for a country or region to enable or disable it. Add a new user to your organization. You can read about these prerequisites in the earlier parts of this article. For example, if you started the site update at 5:20 and your site has 3000 users, you can expect the update to complete in around 8 minutes. Update Webex Meetings site management from Site Administration to Control Hub. To view detailed information about a user requesting a password, select the username. You'll find the following settings in Webex Site Administration: Configuration > Common Site Settings > Options > Security Options. Site Administration is an administrative portal for only the Webex Meetings Suite. User credentials are associated with their Control Hub identity. To have requests placed in a queue for approval, select Site admin will manually approve host account requests. : If users were linked to existing users in Webex Identity/Control Hub, then users will use that same password for all Webex sites that are updated to Control Hub. Webex Meetings Personal Rooms are intended to provide a quick and convenient way for trusted participants to meet, and therefore have a limited set of configurable security features. Site Administration is an administrative portal for only the Webex Meetings Suite. Users can change their own email addresses in Control Hub organization: https://help.webex.com/nme40aeb. If you disable the use of third-party virtual cameras for your site, only Webex can access these permissions. Each user group has separate and independent lobby controls. Please read this document: https://help.webex.com/en-us/nj34yk2/Ways-to-Add-and-Manage-Users-in-Cisco-Webex-Control-Hub Please rate helpful posts and if applicable mark "Accept as a Solution". Click a site to see information about that site. Try these actions to fix users with mismatched email addresses: Change the user's email address in Site Admin to match the Control Hub email address, Users can edit their Site Admin profiles: https://help.webex.com/nmig1kcb. If you enable the feature, users can request accounts from your Webex site. About updating from Site Administration to Control Hub Webex is becoming a unified platform for managing meetings, messaging, calling, and other modes of collaboration. In the left navigation pane under Services, click Meeting. This setting applies to Events (classic). This type of situation is best avoided by updating the email addresses of users in Control Hub as changes are made to the email addresses of the same users in Site Admin. Yes. Click Update to Control Hub. The lobby is enabled by default for all Webex meetings. If your Webex contract provides the concurrent license option, you can add any number of user accounts. Restrict meetings to invited attendees only in the Webex Meetings scheduler. For more information, see this article. This issue is being worked on and we plan to resolve it in the coming weeks. Webex helps to simplify business processes and improve results for sales, marketing, training, project management, and support teams. Check the box next to the request, then select Accept or Reject. Get a call back. Find Require for account signup: and clear all the boxes for required user profile fields. For micro, small, or medium systems, email notifications come from the administration virtual machines (either the primary or high-availability system). For listed meetings, the meeting topic and other details appear on your Webex site for authenticated users, as well as unauthenticated users and guests to see. Before updating your site to Control Hub, we highly recommend that you review the following items first to make the update go as smoothly as possible: This file will list all the users that need attention and will have a recommended action for each user. After you review the best practices for site administrators, be sure to review the best practices for secure meetings for hosts. When you're managing the site in Control Hub, you can only assign host licenses (& attendee role) to users in the same Control Hub organization. If the user needs All Webex sites in Control Hub share common settings, such as user creation and how users authenticate to Webex. Although the Meetings for iOS app won't require users to re-sign in for up to two months after the site update, we suggest that users re-sign in manually to preemptively avoid that situation. Webex Meetings users and settings are managed in Site Administration. The meeting host activates their personal room when they join and deactivates the meeting room when they leave. Webex Assistant for Meetings is enabled, by default. If you want to completely manage users, Webex services, and licenses all in one place, you can choose to update managing a Webex site from Site Administration to Control Hub. Good understanding and administration and management of cloud based 8x8 Telephony and Conference. Some features need to be disabled before you can update a Webex site to Control Hub. There's a few minutes delay for this operation during the top of the hour. Grant them a host license, modify their session types, and verify that they can host meetings. Site linked organization ID isn't the same as the subscription organization ID. Your contract limits the number API integrations can be built entirely with Webex XML APIs. Meeting hosts can always use in-meeting controls to lock and unlock their meeting while it is in progress. The Microsoft OAuth client ID is Cisco Webex Meetings - 7a91e319-a65d-4ceb-909b-12203561dbf5. Webex best practices for secure meetings: Site Administration Follow these best practices to help ensure security for your Webex meetings, trainings, and events. This requirement only applies to meetings on that site. For Webex Support, go to Support > Contact Us , and then scroll to the Contact Support section at the bottom of the page. The update will fail if active users on the site can't be linked to Control Hub users. Contact your Webex Support team. When checked and the host requires sign-in, attendees must sign in from their phones. Automatically accept or reject signup requests from certain Internet domains. They can't join the meeting - Only attendees who have a user account on your site and have signed in can attend the meeting. Sign in to Site Administration, and go to Configuration > Common Site Settings > Options. You can either have the same SSO for all sites, or no SSO at all. Sites on releases prior to 42.12 cannot update site users or administrators who are already in different Control Hub organizations to the Control Hub organization that you're updating to. Site updates are paused for a few minutes before and after the top of every hour. If the Send "Welcome" email to this host when account is created checkbox is grayed out, Welcome emails will still be sent to new hosts.However, this email may take up to 24 hours to be delivered, and is the standard Welcome email provided by Webex. For batch user deactivation in Site Administration: Open the CSV file and modify the Active column values to N for all affected users. Keep in mind, that using this option limits your meeting, event, or session to internal attendees (users with an account on your Webex site). By automating administration, user management and provisioning can be performed from an existing tool, rather than using the Webex Control Hub. Retry site update after pending operation is completed. To help plan your site update, review the Site assessment readiness section. You can set up organization- or group-based license templates to automatically assign licenses to new users. Collaborate Manager Admin user guide. You can customize session types to control content sharing and other Webex features, like file transfers. Review the list to check for any problems while updating. For a more detailed overview of the differences between Site Administration and Control Hub, see this article. The ideal candidates will be motivated, self-starters with great communications skills. XML APIs are now forward compatible with Control Hub managed sites. Most XML API integrations should work, without any changes, after updating your site. Depending on each user's history, the number of sites they had an account on, etc. Per the help doc above, claiming users can take up to 14 days. If you would like to have Welcome emails sent immediately after the account creation, or if you would like to use customized Welcome emails . Manage User Accounts in Webex Site Administration. Control Hub has the following options to prevent unauthorized access: Automatic timeout after the first few failed attempts. Allows users to sign in to your Webex to attend meetings, maintain a personal profile, and to view the meetings list. Inconsistent license information between Site Admin and Control Hub. It doesnt prevent attendees from copying and sharing meeting links from their email invitations. Mobile application management providers See the Mobile app management license agreement for more info on wrapping the Meetings mobile app. Go to the Webex Training section, and check All sessions must be unlisted. Username values in Site Admin are overridden with email addresses of users in Control Hub after the update has finished. Historically Webex Meetings Sites were managed via Site Administration tool. For a demo on how to update your site to Control Hub, see this video. Users in the organization can be authenticated by your IdP if your organization is configured for SSO. You can also manage user licenses by API or in bulk using CSV. In the future, we're working on allowing admins to configure Control Hub to require sign in for all participants whose email addresses match domains claimed by the organization. Look for the Site Update section, where you can read the Update status. In the Webex Meetings Security and Personal Room Security sections, check Automatically lock the meeting [x] minutes after meeting starts, and choose the number of minutes from the menu. For more information about site URL configuration and naming conventions, see Webex Site and Webex Administration URLs. If there are unlinked users who should be in your organization, but aren't added yet, you must first add them to your organization. Yes, thank you! Users can be automatically created through SSO auto account creation and XML API. Open a case for help with your account. You can temporarily turn off user accounts, and can reactivate them at any time. Even meeting titles can reveal sensitive information. If your site doesn't support Webex Assistant availability to all Meetings and Webinars plans, Webex administrators can provision Webex Assistant . For each password request, Site Administration sends an email message to the person who requested the password, indicating Claiming users is especially important to do because it ensures as many users as possible who should be in your organization are actually there. Configure the meeting entry behaviour when the meeting is locked: Everyone waits in the lobby until the host admits them. Webex XML APIs have been made forward compatible with Control Hub managed sites for user management. Participants who join using the Webex application must authenticate, so Webex doesn't prompt them to authenticate when they connect to audio. All tracking code values for users are preserved when you update a site to Control Hub. The site has no subscription associated with it. Your scheduled meetings also aren't affected. Depending on what your integration is doing, admins may also need to be assigned a host account on the Control Hub site for the integration to work (this wasn't required for admins in Site Admin sites). License templates to assign multiple licenses to users automatically. If you want to have all requests automatically approved, select Automatically approve all host account requests. A. Distinguishing between Unverified and Verified External Users allows you to enhance meeting security by applying more stringent meeting entry controls for unverified users. If the username doesn't match the user's email address in Site Administration, then those users will have an impact with the sign-in experience. Many organizations that use SSO may prefer to centrally manage their users in external directory tools such as Microsoft Active Directory and Microsoft Azure, as well as requiring authentication with external identity providers. The meeting lock controls allow an administrator to do the following: Automatically lock the meeting 0, 5, 10, 15, or 20 minutes after the meeting starts. For example, you'll still need to use XML APIs to assign meeting licenses to users outside of the organization that owns the site. this procedure to accept or reject password requests. Read https://help.webex.com/n3ijtao. Deactivate or reactivate users on a Webex site by removing or adding licenses. Host recordings aren't affected. Similarly, if you allow attendees to join before host, consider not allowing them to join audio before host. You and other administrators can review self-sign up requests in Alerts center. If the Display internal user tag in participant list is enabled by the admin, a suffix will show as internal for authenticated users and no suffix will show for non-authenticated users. There are a few types of user accounts and each allows users to do different things: Allows users to host sessions and use Site Administration. After triggering the site update from Webex Site Administration, you can sign in to Control Hub to see the status of the site update. A. Example https://example.webex.com/admin Step 2 On the left navigation bar under Manage Site, choose Site Settings. Thank you! If your organization is configured for directory sync, make sure all users on the site that must be part of the Control Hub organization are added to Directory Connector or Azure AD first before starting the update. These values will be synched to Webex identity in the future. A pop-up window appears. Third-party virtual cameras require Webex to load their libraries and permit access to the camera. When users sign in to a Webex Meetings site, the sign-in screen will look different. The same user has the same values across multiple sites. Or you could enter your site URL, which is like yoursite .webex.com, in the browser address bar. You'll still have access to them. Sign in to Site Administration and click Update Administration. Cisco Webex Meetings Desktop App Installation Matrix The Webex Meetings desktop app can be downloaded automatically or manually, or it can be mass deployed by your site administrator. Some sites won't be enabled for this feature until the partners that manage those organizations are ready. Deactivate or reactivate users on a Webex site with a check box. The sign in-experience to the Webex App isn't affected as a result of updating to Control Hub. Go to the Webex Meetings section, and check Enforce meeting password when joining by video conferencing systems. You can change the landing page that appears when a Webex session ends. I wanted to know if the same was true for site admin managed sites. We absolutely recommend that you keep your number of administrators to a minimum. Scroll down to Service Request Settings, and select Allow users to request additional services. Administrators can customize the suffix for authenticated and non-authenticated users. The Cisco Webex suite delivers a complete collaboration from the cloud that connects people and teams anytime, anywhere. Sign in to Webex Administration Use Webex Administration to manage your users and their Webex accounts. A. For more information on lobby controls see Know who you're letting into your Webex meeting. Some of the email templates in Site Administration arent applicable to Control Hub, so customization for those email templates isn't applicable in Control Hub managed sites. Under the Webex Training section, check Require users to have an account when joining by phone. Users can be admitted to the meeting, or removed from the lobby individually or as a group. In Site Admin SSO sites, many integrations use a local admin account to bypass SSO authentication. In the Account Information section, enter the user's name and email information. The update starts a banner appears above Site Administration to let you know that a site update is in progress. If you dont see the preceding option on your Webex Events or Webex Training site, go to Support > Help > Contact Support . In the Account Information section, enter the user's name and email information. That's why we want to move the management of all Webex meetings sites from Site Administration to Control Hub. On the Site Information page, select the New password requests link. A site can also have no SSO even if the linked Control Hub organization has SSO set up. Creating unlisted meetings maintains the security of sensitive information. Yes, the user will have access to all of their old Meetings content if they're assigned a license to any of the previous Webex sites they were on. How you get it may vary by computer or Webex site settings. Confirm that the updated integration is working as expected. Your changes can take up to 30 minutes to update in the app. Ask the user to check that they can schedule and host new meetings. We recommend that you prevent attendees from joining before the host, unless you fully understand the security risk and require this functionality. 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